At a Glance
- Tasks: Provide 1st and 2nd line IT support for hardware and software issues.
- Company: Join ESP Global Services, a leading managed service provider in IT support.
- Benefits: Earn up to £30,000 plus a company vehicle, on-call pay, and career development.
- Other info: Flexible shifts with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a dynamic team supporting clients 24/7 across the UK.
- Qualifications: Experience in PC and laptop hardware service; strong customer service skills.
The predicted salary is between 28000 - 30000 £ per year.
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the North of the UK. We are a managed service provider for IT support and infrastructure solutions where we support clients worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. This role will be based from the field, primarily covering the North and occasionally sites across other regions of the UK.
A Snapshot Of What You Will Be Doing
- Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
- Provide holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
- Install and troubleshoot desktops, printers, laptops and other computer peripherals, hardware problems as well as desktop applications.
- Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
- Perform desk‑side support including basic administration of Operating Systems and common off the shelf software systems.
- Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
- Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
- Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
- Escalate problems to the appropriate next level of support when necessary.
Schedule
This role will be working Monday – Friday 9am‑5:30pm and will require flexibility to transition to working days and night shifts across a 12‑hour shift when required, as we support airports 24/7.
Requirements
- Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
- Up to 2 years’ direct PC and laptop hardware service experience.
- Proficiency in desktop support including knowledge of current operating systems.
- Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
- May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
- Able to work in various locations at short notice.
- Flexibility to occasionally work days and night shifts across a 12‑hour shift pattern, as we support airports 24/7.
- Good written and oral communications skills with customers and management.
- Strong customer service ethos.
- 5 years UK working or educational history which can be referenced for airside clearance checks.
Benefits
ESP offers a basic salary up to £28,000 – £30,000, plus a company vehicle, mileage, on‑call allowance, pension, life assurance and access to ongoing training and career development. On‑call is paid at £20 per day in addition to basic salary, and is applied 1 in every 4 weeks to provide out‑of‑hours coverage.
IT Field Services Engineer - Leeds in Reading employer: Esp Global Services
ESP Global Services is an exceptional employer, offering a dynamic work environment for IT Field Services Engineers in Leeds. With a strong commitment to employee growth, we provide ongoing training and career development opportunities, alongside competitive benefits such as a company vehicle, on-call allowances, and a supportive work culture that values flexibility and teamwork. Join us to be part of a dedicated team that delivers top-notch IT support while enjoying the unique advantage of working in a role that adapts to the fast-paced demands of airport operations.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Services Engineer - Leeds in Reading
✨Tip Number 1
Network like a pro! Reach out to folks in the IT field, especially those who work at ESP Global Services or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Get your hands dirty with practical skills! Brush up on your troubleshooting techniques for hardware and software issues. The more confident you are in your abilities, the better you'll shine during interviews.
✨Tip Number 3
Show off your customer service skills! Remember, as a Field Services Engineer, you'll be the face of the company. Practice how you communicate technical info clearly and professionally to non-techy customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at ESP Global Services.
We think you need these skills to ace IT Field Services Engineer - Leeds in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Services Engineer role. Highlight your experience with desktop support, troubleshooting, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills:In your application, don’t forget to mention your technical skills, especially around hardware and software troubleshooting. We’re keen to know about your experience with operating systems and any relevant certifications you might have.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your experience with hardware and software issues, as well as any specific tools or systems you've worked with.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that showcase your strong customer service ethos. Think about times when you went above and beyond to help a client or resolved a tricky issue.
✨Flexibility is Key
Be prepared to discuss your availability and willingness to work variable shifts, including nights. Highlight any previous experience where you had to adapt to changing schedules or locations, especially in a fast-paced environment.
✨Practice Your Communication
Good communication is crucial for this role. Practice explaining technical concepts in simple terms, as you may need to do this with clients who aren't tech-savvy. Clear and concise communication can set you apart from other candidates.
