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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech problems on the go.
- Company: Join a global managed service provider with a focus on innovation.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development.
- Why this job: Kickstart your IT career while travelling and making a real impact.
- Qualifications: Hands-on experience in desktop support and strong communication skills.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
The predicted salary is between 28000 - 30000 ÂŁ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider? At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Oxford and the South of the UK. This is a home-based role with regional travel, plus occasional travel to other UK locations. You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
As a Field Services Engineer, you’ll be the face of ESP — solving problems, building trust, and keeping businesses running smoothly. Your responsibilities will include:
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk-side support including basic OS and off-the-shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Requirements
Key skills and experience:
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
- Up to 2 years’ hands-on experience supporting PC and laptop hardware
- Strong desktop support skills, including knowledge of current Windows operating systems
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks
- Comfortable working at different customer locations at short notice
- Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
- Strong written and verbal communication skills
- A professional, customer-first mindset
- A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
Basic salary of £28,000 – £30,000, company vehicle, mileage, on-call allowance (£20 per day, 1 week in every 2), pension, life assurance, ongoing training and career development opportunities. This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments. Apply now to be considered. We aim to respond to all applicants via phone or email.
IT Field Services Engineer - Bristol in Reading employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer - Bristol in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles or companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for tech support at local events or offer to help friends and family with their IT issues. This not only sharpens your skills but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to field services. Think about how you'd handle specific technical problems or customer interactions. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and show us what you've got!
We think you need these skills to ace IT Field Services Engineer - Bristol in Reading
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our mission at ESP Global Services. Share any relevant experiences that highlight your love for IT and customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Field Services Engineer role. Highlight your hands-on experience with desktop support and troubleshooting, as well as any specific skills mentioned in the job description. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at ESP Global Services.
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your hands-on experience with hardware and operating systems, as this will show that you're not just familiar with the theory but can also apply it in real-world scenarios.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples of how you've successfully resolved issues for clients in the past. Highlight your ability to build trust and communicate effectively, as these are key traits for a Field Services Engineer.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations, like troubleshooting a complex issue or managing service tickets under pressure. Practising these responses will help you feel more confident and articulate during the interview.
✨Demonstrate Flexibility and Adaptability
Given the nature of the role, it's important to convey your willingness to work flexible hours and travel to different locations. Share any previous experiences where you've had to adapt quickly to changing circumstances, as this will show that you're ready for the dynamic environment at ESP Global Services.