At a Glance
- Tasks: Lead and innovate global service desk operations for 24/7 enterprise support.
- Company: ESP Global Services, a leader in customer experience and technology transformation.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Make a real impact on global operations and enhance customer experiences.
- Qualifications: Strong leadership skills, ITIL expertise, and a proven track record in service improvement.
The predicted salary is between 60000 - 80000 £ per year.
ESP Global Services is seeking a Head of Global Service Desks to lead and evolve our worldwide service desk operations from Reading headquarters.
Reporting to the COO, this role drives customer experience, service innovation and technology transformation across centres in multiple regions to deliver 24/7 enterprise support.
This senior position requires strong leadership, ITIL expertise and a track record of delivering service improvements and global operations transformation.
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We think you need these skills to ace Global Service Desk Lead - 24/7 Enterprise Support in Reading
Leadership
ITIL Expertise
Customer Experience Management
Service Innovation
Technology Transformation
Global Operations Management
Service Improvement
