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- Tasks: Lead and support a dynamic team at Glasgow Airport, ensuring top-notch IT service delivery.
- Company: Join ESP Global Services, a leader in aviation IT support with a global reach.
- Benefits: Enjoy competitive pay, shift allowances, and a comprehensive benefits package.
- Other info: Be part of a collaborative team focused on innovation and professional development.
- Why this job: Make a real impact in a fast-paced airport environment while growing your career.
- Qualifications: Experience in airport operations and strong leadership skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Shift Pattern: Monday to Friday, 5 days on / 2 days off, 09:00 – 17:30
As an Airport Team Leader, you will organize and allocate daily tasks while providing supervision to the on-site support team. You will ensure that all airport IT service operations are delivered in accordance with established procedures and contractual service level agreements (SLAs), maintaining high operational standards and customer satisfaction.
Key Responsibilities
- Supervise and coordinate daily activities of Airport Engineers and Technicians to ensure service levels are met.
- Monitor team performance, ensuring processes are followed and escalating issues when required.
- Support the Airport Manager with operational reporting and provide cover during absences.
- Manage resource planning, workload allocation, and staffing levels to maintain contractual service delivery.
- Drive performance against KPIs to improve service quality and customer satisfaction.
- Ensure customer issues and complaints are resolved promptly and effectively.
- Build and maintain strong relationships with customers and service partners.
- Provide leadership, coaching, and performance management for team members.
- Manage administrative tasks including leave, training, overtime, and expenses.
- Identify training needs and support ongoing development of the team.
Requirements
- Strong knowledge of CUTE, CUSS, and BRS systems, along with Microsoft desktop environments including Windows 7/8/10 and Microsoft Office.
- Understanding of server infrastructure concepts, system configuration, networking principles, hardware types, and IP addressing.
- Familiarity with the ESP product portfolio.
- Previous experience in the airline or airport industry, with knowledge of airport operations.
- Proven line management or supervisory experience.
- Excellent interpersonal and communication skills.
About ESP Global Services
ESP Global Services is a leading provider of customized 24/7 IT support solutions for the aviation industry. Our dedicated service delivery team supports airport operations worldwide through on-site engineers, mobile support engineers, and a multilingual service desk managing more than 1,000 tickets daily for over 200 global customers.
Why Join Us?
- Work in a fast-paced, mission-critical environment supporting operations at a major international airport.
- Join a collaborative and supportive team committed to professional growth and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Access career development opportunities within a global leader in aviation IT support.
Our ISO 9001 certification reflects our commitment to delivering high-quality services and exceptional customer satisfaction.
Airport Team Leader - Glasgow Airport in Paisley employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Team Leader - Glasgow Airport in Paisley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ESP Global Services on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of CUTE, CUSS, and BRS systems. We want to see that you know your stuff, so be ready to discuss how your experience aligns with the role.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past where you’ve successfully managed a team or resolved customer issues. We love to hear about how you’ve driven performance and improved service quality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Glasgow Airport.
We think you need these skills to ace Airport Team Leader - Glasgow Airport in Paisley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Airport Team Leader role. Highlight your experience with CUTE, CUSS, and BRS systems, as well as any previous supervisory roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the aviation industry and how you can contribute to our team at Glasgow Airport. Keep it concise but impactful – we love a good story!
Show Off Your Leadership Skills: As a Team Leader, we need to see your leadership style. In your application, mention specific examples of how you've successfully managed teams or resolved conflicts in the past. This will help us understand how you can drive performance and maintain high operational standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Esp Global Services
✨Know Your Stuff
Make sure you brush up on your knowledge of CUTE, CUSS, and BRS systems. Familiarity with these systems is crucial for the Airport Team Leader role, so be ready to discuss how you've used them in past experiences.
✨Showcase Your Leadership Skills
Prepare examples that highlight your line management or supervisory experience. Think about times when you successfully led a team, resolved conflicts, or improved performance against KPIs. This will demonstrate your capability to manage and motivate your team effectively.
✨Understand the Operations
Get a good grasp of airport operations and the specific challenges they face. Be prepared to discuss how you would handle customer complaints or operational issues, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.