At a Glance
- Tasks: Provide hands-on IT support and troubleshoot hardware and software issues.
- Company: Join ESP Global Services, a leader in IT support for complex environments.
- Benefits: Competitive salary, continuous training, and pathways to certification.
- Other info: Opportunity for career growth and exposure to enterprise infrastructure.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: 1-3 years of IT support experience and strong troubleshooting skills.
The predicted salary is between 28000 - 30000 £ per year.
- Location Range Road, Witney, Oxford, OX29 0YL, United Kingdom
- Job Category Desktop Support, Service Desk and IT Helpdesk
- Employee Type ESP - Fixed Term Employee
- Manage Others No
- Contact information
- Contact Name Talent Acquisition
- Contact Email jobs@espglobalservices. com
- Description
Location
Witney
Salary
- £28,000–£30,000 per annum, dependent on experience (
- An initial contract of 12 months with the possibility of renewal )
Experience
- 1–3 years' IT support experience
- Build your IT career in an environment where technology really matters
If you have a strong foundation in desktop support and want your next role to offer more than a conventional office IT environment, this is an opportunity to develop your experience.
Working onsite as part of ESP Global Services, you'll provide hands‑on IT support to users operating in a complex technical environment.
You'll gain exposure to enterprise infrastructure, networking hardware and tightly governed IT processes while developing your skills alongside experienced technical teams.
It's an excellent next step for an early‑career IT professional who enjoys solving problems, working directly with users and wants to build broader infrastructure support experience.
What you'll be doing
As a Level 1 Desktop Support Engineer, you'll be one of the first points of technical support onsite, diagnosing and resolving day‑to‑day hardware, software, operating system and connectivity issues.
Your responsibilities will include
- Installing, supporting and troubleshooting desktops, laptops, monitors, printers and other IT peripherals.
- Providing hands‑on
PC break/fix and deskside support to end users.
- Supporting Windows operating systems and desktop applications.
- Resolving basic LAN, Wi‑Fi, VPN and connectivity issues.
- Supporting routine
Active Directory activities including password resets, account unlocks and existing group membership.
- Assisting with Microsoft Office, antivirus and company‑specific application deployments.
- Providing basic support for i OS and Android devices.
- Performing
Smart Hands activities on networking and infrastructure equipment such as routers, switches, firewalls, racks and cabinets under the direction of senior or remote technical teams.
- Managing incidents and service requests through the ticketing system and working to agreed service levels.
- Escalating more complex infrastructure, network and security issues to Level 2 and specialist teams.
What we're looking for
You’ll ideally have
1–3 years' experience in IT infrastructure, desktop, deskside or end‑user support , together with a practical understanding of:
- Windows desktop environments and PC hardware.
- Hardware installation, diagnostics and troubleshooting.
- TCP/IP, DNS and DHCP fundamentals.
- VPN, RDP and basic network connectivity troubleshooting.
- Active Directory and basic identity administration.
- Enterprise ticketing and incident management processes.
You’ll need strong communication and customer‑service skills, good troubleshooting instincts and the confidence to work independently while knowing when an issue requires escalation.
The role also involves the physical installation and movement of IT equipment, so you must be comfortable undertaking the normal manual‑handling requirements associated with desktop and infrastructure support.
Continuous training and access to our ESP Learning Platform with pathways to certification.
- On call is £20 per day.
- About ESP Global Services
ESP Global Services provides IT support and managed services to organisations operating in complex, business‑critical environments around the world.
Our engineers work at the point where technology and operations meet, supporting customers across sectors including aviation and other highly operational environments.
Joining ESP gives you the opportunity to develop your technical experience within a global service organisation while making a visible difference to the customers and users you support.
Interested in developing your IT career somewhere a little different?
ESP Global Services is an equal opportunities employer.
We welcome applications from suitably qualified candidates and make employment decisions based on skills, experience and suitability for the role, subject to any specific legal, regulatory or customer security requirements applicable to the position.
Desktop Support Engineer in Oxford employer: ESP Global Services
ESP Global Services is an exceptional employer, offering a unique opportunity to work as a Desktop Support Engineer at London Gatwick Airport, one of the UK's busiest environments. With a focus on hands-on technical support and a commitment to employee growth through continuous learning and professional development pathways, you'll thrive in a dynamic workplace culture that values responsiveness and customer service. Enjoy a competitive salary, a supportive team atmosphere, and the chance to make a tangible impact on technology operations in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Oxford
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at ESP Global Services that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Desktop Support Engineer in Oxford
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ESP Global Services, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ESP Global Services can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ESP Global Services will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ESP Global Services
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ESP Global Services. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ESP Global Services.
