At a Glance
- Tasks: Troubleshoot IT issues and provide top-notch customer service at Manchester Airport.
- Company: Join ESP Global Services, a leader in global IT support for the aviation industry.
- Benefits: Enjoy 20 days annual leave, shift allowance, and career development opportunities.
- Other info: Flexible shift patterns and a commitment to quality service.
- Why this job: Be part of a dynamic team solving real-world IT challenges in a fast-paced environment.
- Qualifications: 2 years IT support experience and a passion for learning new technologies.
The predicted salary is between 21000 - 24000 £ per year.
ESP Global Services has provided IT support and managed services to global customers for the last 31 years. We are seeking Airport Engineers with a passion for solving IT problems and strong customer‑service skills. If you are eager to learn, we offer exposure to multiple technologies and a global customer environment.
What will you do?
- Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.
- Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests.
- Supply and replace IT consumables, such as paper and ink toner when required.
- Carry out regular floor‑walking and proactive line‑of‑sight checks/routine preventive maintenance to identify, log and resolve any issues before they are raised by customers.
This is an onsite role based at Manchester Airport and requires a commitment of Monday to Sunday 4 on 4 off (0700 to 1900 & 1900 to 0700).
Requirements
- At least 2 years’ experience in an IT support role.
- Good knowledge of current Microsoft Windows Desktop software.
- Understanding of network protocols, server hardware and configurations.
- Self‑motivated with a willingness to learn and adapt to any new change or situation.
- Excellent verbal and written communication skills.
- 5 years UK working history that can be referenced for airside clearance checks.
- Full UK manual driving license.
Salary: £23,809.50 per annum.
Benefits
- 20 days of annual leave.
- Shift allowance of £2700.
- A career development plan.
- Perkbox discounts.
ESP Global Services has been providing customised 24/7 global IT support solutions for many years, managed by a dedicated service delivery team. We offer day‑to‑day support via teams of on‑site engineers or responsive visiting engineers, and multilingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. Our ability to deliver customer‑centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast‑paced and evolving aviation industry. Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Manchester Airport employer: Esp Global Services
ESP Global Services is an exceptional employer for IT Airport Engineers, offering a dynamic work environment at Manchester Airport where innovation meets customer service excellence. With a strong commitment to employee growth through tailored career development plans and exposure to diverse technologies, we foster a culture of learning and adaptability. Our competitive benefits, including a shift allowance and Perkbox discounts, alongside our ISO 9001 certification, ensure that you are part of a team dedicated to quality and superior service in the fast-paced aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Airport Engineer - Manchester Airport
✨Tip Number 1
Network, network, network! Get chatting with folks in the industry, especially those already working at ESP Global Services. LinkedIn is a great place to start – connect with current employees and drop them a message to learn more about their experiences.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life examples where you’ve solved IT problems or provided excellent customer service. We want to see how you think on your feet!
✨Tip Number 3
Show your passion for learning! Mention any new technologies or skills you’re keen to pick up. At ESP, we love candidates who are eager to grow and adapt, so let that enthusiasm shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Manchester Airport.
We think you need these skills to ace IT Airport Engineer - Manchester Airport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your IT support experience and any relevant skills. We want to see how your background fits with the role of Airport Engineer, so don’t be shy about showcasing your troubleshooting skills and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and problem-solving. Let us know why you’re excited about working at Manchester Airport and how you can contribute to our team.
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows Desktop software and network protocols. Be ready to discuss your experience troubleshooting IT issues, as this role is all about solving problems efficiently.
✨Show Your Customer Service Skills
Since this position involves a lot of interaction with users, prepare examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you keep users informed during incidents.
✨Demonstrate Your Proactivity
Think of instances where you've taken the initiative to prevent issues before they arise. Discuss any routine maintenance or checks you've performed in previous roles that align with the proactive approach this job requires.
✨Be Ready for Shift Work
Understand the shift patterns and be prepared to discuss your flexibility regarding working hours. Show enthusiasm for the role's demands and how you can manage your time effectively across the 4 on 4 off schedule.
