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- Tasks: Support IT systems at London Gatwick Airport, ensuring smooth passenger processing.
- Company: ESP Global Services, a leader in aviation IT support.
- Benefits: Competitive pay, shift allowances, and comprehensive benefits package.
- Why this job: Make an immediate impact in a fast-paced airport environment.
- Qualifications: Hands-on IT support experience and strong communication skills required.
- Other info: Join a collaborative team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at London Gatwick Airport. This role is critical in providing onâsite support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Location: London Gatwick Airport
Shift Pattern: Monday to Sunday, 4 on 4 off from 06:00 â 18:00 / 06:00 â 18:00. Shift Allowance: Included.
Key Responsibilities
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floorâwalking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements
- Proven handsâon experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and nonâtechnical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solutionâfocused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations. Relevant qualifications or certifications are desirable.
- A Full UK Driving License is required for travel between sites.
- A clear and accountable 5âyear employment history is necessary for security clearance.
About ESP Global Services
ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless dayâtoâday support via onâsite engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
- Work in a critical and fastâpaced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
- Join a team that values excellence â our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - London Gatwick Airport employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Airport Engineer - London Gatwick Airport
â¨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
â¨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects that relate to airport IT systems. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
â¨Tip Number 3
Prepare for the interview by researching ESP Global Services and understanding their operations at Gatwick. Tailor your answers to show how your skills align with their needs, especially around customer service and technical support.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team at ESP Global Services.
We think you need these skills to ace IT Airport Engineer - London Gatwick Airport
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the IT Airport Engineer role. Highlight your hands-on experience in IT support and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at London Gatwick Airport and how you can contribute to our team. Keep it concise but impactful â we love a good story!
Show Off Your Communication Skills: Effective communication is key in this role. In your application, give examples of how you've successfully liaised with both technical and non-technical teams. We want to know you can keep everyone in the loop!
Apply Through Our Website: Don't forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just a few clicks and youâre done!
How to prepare for a job interview at Esp Global Services
â¨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, hardware, and software. Be ready to discuss specific systems you've worked with, as well as any troubleshooting experiences you've had.
â¨Show Off Your Communication Skills
Since this role involves liaising with both technical and non-technical teams, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with different stakeholders.
â¨Demonstrate Your Problem-Solving Skills
Prepare to share real-life scenarios where you've resolved urgent incidents or improved system efficiency. Highlight your ability to work under pressure and meet tight deadlines, as this is crucial for the role.
â¨Understand the Company Culture
Research ESP Global Services and their commitment to customer service and quality. Be ready to discuss how your values align with theirs and how you can contribute to their mission of providing top-notch IT support in the aviation sector.
