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- Tasks: Ensure smooth operation of IT systems at Glasgow Airport and provide on-site support.
- Company: Join ESP Global Services, a leader in aviation IT support.
- Benefits: Enjoy competitive pay, shift allowances, and a comprehensive benefits package.
- Why this job: Make an immediate impact in a fast-paced airport environment.
- Qualifications: Hands-on IT support experience and strong communication skills required.
- Other info: Great career growth opportunities in a supportive team.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Airport Location: Glasgow Airport
Shift Pattern: Monday to Sunday, 6 On 3 off, 04:00-12:30 / 12:30-21:00
Shift Allowance: ÂŁ160 per month & ÂŁ20 per late shift for on-call
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Glasgow Airport. This role is critical in providing on-site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities:
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floorâwalking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements Skills and Qualifications:
- Proven handsâon experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and nonâtechnical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solutionâfocused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations.
- Relevant qualifications or certifications are desirable.
- A Full UK Driving License is required for travel between sites.
- A clear and accountable 5âyear employment history is necessary for security clearance.
About ESP Global Services:
ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless dayâtoâday support via onâsite engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us:
- Work in a critical and fastâpaced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
- Join a team that values excellence â our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Glasgow Airport in London employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Airport Engineer - Glasgow Airport in London
â¨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
â¨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects that align with the skills needed for the IT Airport Engineer role. This not only boosts your CV but also shows your commitment to the field.
â¨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios specific to airport IT systems. Practice makes perfect, so consider mock interviews with friends or mentors to build your confidence.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team at ESP Global Services.
We think you need these skills to ace IT Airport Engineer - Glasgow Airport in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the role of an IT Airport Engineer, so donât be shy about showcasing your technical knowledge and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why youâre excited about joining our team at Glasgow Airport. Share specific examples of how you've tackled challenges in previous roles, especially those related to IT systems.
Show Off Your Communication Skills: Since you'll be liaising with both technical and non-technical teams, it's important to demonstrate your communication prowess. In your application, highlight experiences where you effectively communicated complex information to diverse audiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Esp Global Services
â¨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, hardware, and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past, as this role is all about keeping systems operational.
â¨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated updates or resolved issues, as effective communication is key in this role.
â¨Stay Cool Under Pressure
This job can get hectic, so prepare for questions about how you handle tight deadlines and urgent incidents. Have a couple of stories ready that showcase your ability to stay calm and find solutions quickly when things go awry.
â¨Show Your Customer Service Skills
Remember, this role is customer-facing, so be ready to demonstrate your strong customer service orientation. Share examples of how you've provided professional and courteous support in previous roles, highlighting your solution-focused approach.