At a Glance
- Tasks: Provide on-site IT support, troubleshooting hardware and software issues for end users.
- Company: ESP Global Services, a leader in 24/7 IT support across diverse industries.
- Benefits: 20 PTO days, pension, life assurance, and career development support.
- Other info: Inclusive culture with unlimited learning opportunities and career growth.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: 2+ years of IT support experience and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Get AI-powered advice on this job and more exclusive features.
Desktop Support Engineer
Mon-Fri, 8am to 6pm
Luton Airport
About The Job
Working as a Desktop Support Engineer, you’ll be the face of IT support, resolving hardware and software issues for end users. From laptops and desktops to printers and mobile devices, you’ll handle it all—troubleshooting, installations, updates, imaging, and more.
What You’ll Do
- Provide on-site support for Windows OS, MS Office 365, printers, and mobile devices.
- Troubleshoot hardware/software issues and manage tickets to resolution.
- Handle imaging, deployments, device lifecycle (refresh/retrieval), and break/fix tasks.
- Ensure compliance with security policies and antivirus tools.
- Occasionally support events, execs, or data center tasks (smart hands).
What You Bring
- 2+ years of IT support experience.
- Strong knowledge of Windows OS, Office 365, Active Directory.
- Basic networking and wireless troubleshooting skills.
- Great communication and customer service mindset.
- Physically able to lift equipment and perform hands-on tasks.
- Open to work for 12 months FTC.
Why Join ESP?
- Growth: Unlimited learning via our Percipio platform and training programs.
- Culture: Inclusive, diverse, and people-first.
- Impact: Be a visible, valued part of end-user support.
Perks & Benefits
- 20 PTO days + holidays
- Pension & Life Assurance
- Perkbox discounts
- Career development support
ESP Global Services delivers 24/7 IT support across 200+ clients worldwide, with a focus on fast‑paced industries like aviation. We\'re ISO‑accredited, ITIL‑aligned, and customer‑obsessed. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an Equal Opportunity employer.
IT Support Engineer - Luton employer: Esp Global Services
ESP Global Services is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and personal growth. As an IT Support Engineer at Luton Airport, you'll benefit from unlimited learning opportunities, a generous benefits package including 20 PTO days, and the chance to make a significant impact in a fast-paced environment. Join a team that values your contributions and supports your career development while ensuring top-notch service for clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Luton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Esp Global Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Esp Global Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Esp Global Services!
✨Direct Apply to Esp Global Services
Let's not forget to apply directly through the Esp Global Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer - Luton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Esp Global Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Esp Global Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Esp Global Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
