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- Tasks: Provide on-site IT support, troubleshooting hardware and software issues for end users.
- Company: ESP Global Services, a leader in 24/7 IT support across diverse industries.
- Benefits: 20 PTO days, pension, life assurance, and career development support.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: 2+ years of IT support experience and strong communication skills.
- Other info: Inclusive culture with unlimited learning opportunities and career growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Desktop Support Engineer
Mon-Fri, 8am to 6pm
Luton Airport
About The Job
Working as a Desktop Support Engineer, you’ll be the face of IT support, resolving hardware and software issues for end users. From laptops and desktops to printers and mobile devices, you’ll handle it all—troubleshooting, installations, updates, imaging, and more.
What You’ll Do
- Provide on-site support for Windows OS, MS Office 365, printers, and mobile devices.
- Troubleshoot hardware/software issues and manage tickets to resolution.
- Handle imaging, deployments, device lifecycle (refresh/retrieval), and break/fix tasks.
- Ensure compliance with security policies and antivirus tools.
- Occasionally support events, execs, or data center tasks (smart hands).
What You Bring
- 2+ years of IT support experience.
- Strong knowledge of Windows OS, Office 365, Active Directory.
- Basic networking and wireless troubleshooting skills.
- Great communication and customer service mindset.
- Physically able to lift equipment and perform hands-on tasks.
- Open to work for 12 months FTC.
Why Join ESP?
- Growth: Unlimited learning via our Percipio platform and training programs.
- Culture: Inclusive, diverse, and people-first.
- Impact: Be a visible, valued part of end-user support.
Perks & Benefits
- 20 PTO days + holidays
- Pension & Life Assurance
- Perkbox discounts
- Career development support
ESP Global Services delivers 24/7 IT support across 200+ clients worldwide, with a focus on fast‑paced industries like aviation. We\’re ISO‑accredited, ITIL‑aligned, and customer‑obsessed. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an Equal Opportunity employer.
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IT Support Engineer - Luton employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Luton
✨Tip Number 1
Network like a pro! Reach out to current employees at ESP Global Services on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare for hands-on assessments by practising common troubleshooting scenarios. We want to see how you tackle real-life issues, so get familiar with Windows OS and Office 365.
✨Tip Number 3
Be ready to shine in interviews! Brush up on your communication skills and customer service mindset. Remember, we’re looking for someone who can connect with users and resolve their issues smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at ESP Global Services.
We think you need these skills to ace IT Support Engineer - Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially with Windows OS and Office 365. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional—show us your personality while keeping it relevant to the role.
Show Off Your Communication Skills: Since you'll be the face of IT support, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve helped a user resolve an issue in the past.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ESP Global Services!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, MS Office 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past. This will show that you’re not just familiar with the tools but can also apply your knowledge effectively.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, you'll be the face of support for users. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. Highlighting your communication skills and customer-first mindset will set you apart.
✨Get Familiar with the Company Culture
Research ESP Global Services and understand their values, especially their commitment to inclusivity and excellence. During the interview, mention how your personal values align with theirs. This shows that you're not just looking for a job, but a place where you can grow and contribute.
✨Prepare for Hands-On Scenarios
Since the role involves hands-on tasks like imaging and break/fix duties, be ready for practical questions or even a technical test. Think about how you would approach common hardware issues or device setups, and be prepared to demonstrate your problem-solving process.