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- Tasks: Provide top-notch IT support and keep businesses running smoothly across various locations.
- Company: Join a dynamic global managed service provider with a customer-first mindset.
- Benefits: Competitive salary, company vehicle, ongoing training, and career development opportunities.
- Other info: Flexible working hours with opportunities for growth and travel.
- Why this job: Kickstart your IT career while gaining hands-on experience in exciting environments.
- Qualifications: Experience in desktop support and a passion for technology.
The predicted salary is between 28000 - 30000 ÂŁ per year.
Are you passionate about technology and delivering exceptional customer service? Ready to take your IT career on the road with a dynamic, global managed service provider? At ESP Global Services, we provide 24/7 IT support and infrastructure solutions to customers worldwide. We are now looking for a talented Field Services Engineer to join our growing team, covering Oxford and the South of the UK. This is a home-based role with regional travel, plus occasional travel to other UK locations.
You’ll play a key role representing ESP onsite, delivering high-quality 1st and 2nd line support across multiple customer environments.
What You’ll Be Doing
- Providing desktop support, troubleshooting hardware and standard operating system issues
- Delivering holiday cover and on-site support at busy airport locations (with variable shift patterns)
- Installing, configuring, and troubleshooting desktops, laptops, printers, and peripherals
- Performing “Break/Fix” support and managing add, move, and change requests
- Delivering desk-side support including basic OS and off-the-shelf software administration
- Managing service tickets efficiently, ensuring SLAs and quality standards are met
- Updating internal and customer call management systems accurately and promptly
- Escalating complex issues to the appropriate support teams when required
Requirements
- Proven ability to install, upgrade, build, repair, configure, troubleshoot, diagnose, and carry out preventative maintenance on IT equipment
- Up to 2 years’ hands-on experience supporting PC and laptop hardware
- Strong desktop support skills, including knowledge of current Windows operating systems
- Basic understanding of enterprise LAN and WAN environments, including DNS, DHCP, VPN, and RDP
- Ability to follow detailed scripts and technical guidance to complete more complex service tasks
- Comfortable working at different customer locations at short notice
- Flexible and adaptable, with the ability to work occasional 12-hour day or night shifts as required (supporting 24/7 airport operations)
- Strong written and verbal communication skills
- A professional, customer-first mindset
- A minimum of 5 years’ UK work or educational history (required for airside security clearance checks)
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
- Basic salary of £28,000 – £30,000
- Company vehicle
- Mileage
- On-call allowance (ÂŁ20 per day, 1 week in every 2)
- Pension
- Life assurance
- Ongoing training and career development opportunities
This is a fantastic opportunity to grow your IT career within a global managed services provider while gaining exposure to dynamic and critical environments. Apply now to be considered. We aim to respond to all applicants via phone or email.
IT Field Services Engineer - Bristol employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer - Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with IT support can really set you apart from the competition.
✨Tip Number 3
Be ready for anything! Since this role involves travel and varied environments, prepare for situational questions during interviews. Think about how you’d handle different customer scenarios and be ready to share your problem-solving strategies.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ESP Global Services.
We think you need these skills to ace IT Field Services Engineer - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your desktop support skills and any relevant IT experience to show us you’re the right fit for the Field Services Engineer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and customer service. Share specific examples of how you've solved problems in previous roles, as this will help us see your potential impact at ESP Global Services.
Show Off Your Communication Skills: Since strong written and verbal communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your experience with Windows operating systems and any hardware you've worked with. This will show that you're not just a talker but someone who can get their hands dirty.
✨Show Off Your Customer Service Skills
As a Field Services Engineer, you'll be the face of the company. Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you solved a problem for a client or went above and beyond to ensure their satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a tricky support ticket or dealing with a frustrated customer. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and adaptability.
✨Flexibility is Key
Since the role involves variable shift patterns and travel, be prepared to discuss your flexibility. Highlight any previous experiences where you had to adapt to changing schedules or work environments, showing that you're ready for the dynamic nature of the job.