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- Tasks: Ensure smooth operation of IT systems at Stansted Airport and provide on-site support.
- Company: Join ESP Global Services, a leader in IT support for the aviation sector.
- Benefits: Competitive pay, shift allowances, and a comprehensive benefits package.
- Other info: Dynamic team culture focused on professional development and innovation.
- Why this job: Make an immediate impact in a fast-paced airport environment while growing your career.
- Qualifications: Hands-on IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stansted Airport, United Kingdom
Shift Pattern: Monday to Sunday, 3 on 3 off (6 am–6 pm & 6 pm–6 am)
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Stansted Airport. This role is critical in providing on‑site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities:
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor‑walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all SLAs are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements:
- Proven hands‑on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non‑technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution‑focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations. Relevant qualifications or certifications are desirable.
- A full UK driving licence is required for travel between sites.
- A clear and accountable 5‑year employment history is necessary for security clearance.
Benefits:
- Competitive compensation, including shift allowances and a comprehensive benefits package.
- Opportunities for career growth within a leading IT support provider in the aviation sector.
- Immediate impact on operations of a major international airport in a critical and fast‑paced environment.
- Supportive and collaborative team with commitment to professional development and innovation.
IT Airport Engineer - Stansted Airport employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Airport Engineer - Stansted Airport
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance projects that relate to airport IT systems. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for the interview by researching ESP Global Services and understanding their operations at Stansted Airport. Tailor your answers to show how your skills align with their needs, especially around passenger processing systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Stansted Airport.
We think you need these skills to ace IT Airport Engineer - Stansted Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience and technical knowledge. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Stansted Airport and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to liaise with both technical and non-technical teams. A well-structured application will demonstrate your clarity and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team at ESP Global Services!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, hardware, and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past, particularly in high-pressure environments like airports.
✨Communicate Like a Pro
Since this role involves liaising with both technical and non-technical teams, practice explaining complex IT concepts in simple terms. Show that you can communicate effectively and keep everyone in the loop about incident statuses and resolutions.
✨Demonstrate Your Customer Service Skills
Highlight your customer service orientation during the interview. Share examples of how you've handled challenging situations with professionalism and courtesy, ensuring that you focus on solutions rather than problems.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think of specific incidents you've encountered in previous roles and how you resolved them, especially those related to IT systems in a fast-paced environment.