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- Tasks: Ensure smooth operation of IT systems at Glasgow Airport and provide on-site support.
- Company: Join ESP Global Services, a leader in aviation IT support.
- Benefits: Enjoy competitive pay, shift allowances, and a comprehensive benefits package.
- Why this job: Make an immediate impact in a fast-paced airport environment.
- Qualifications: Hands-on IT support experience and strong communication skills required.
- Other info: Great career growth opportunities in a supportive team.
The predicted salary is between 30000 - 40000 £ per year.
Airport Location: Glasgow Airport
Shift Pattern: Monday to Sunday, 6 On 3 off, 04:00-12:30 / 12:30-21:00
Shift Allowance: £160 per month & £20 per late shift for on-call
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Glasgow Airport. This role is critical in providing on-site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities:
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor-walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements:
- Proven hands-on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non-technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution-focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations. Relevant qualifications or certifications are desirable.
- A Full UK Driving License is required for travel between sites.
- A clear and accountable 5-year employment history is necessary for security clearance.
About ESP Global Services:
ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us:
- Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
- Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Glasgow Airport employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Airport Engineer - Glasgow Airport
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT projects or offer your skills to local businesses. This not only boosts your CV but also gives you real-world examples to discuss in interviews.
✨Tip Number 3
Prepare for interviews by researching common questions for IT support roles. Practice your responses, especially around troubleshooting and customer service scenarios, so you can showcase your skills confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace IT Airport Engineer - Glasgow Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Airport Engineer role. Highlight your hands-on experience in IT support and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Glasgow Airport and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Effective communication is key in this role. In your application, give examples of how you've successfully liaised with both technical and non-technical teams. We want to know you can keep everyone in the loop!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, hardware, and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past. This role is all about keeping systems operational, so show them you know your stuff!
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. During the interview, demonstrate your effective communication skills by being clear and concise when answering questions.
✨Show Your Customer Service Skills
This role requires a strong customer service orientation, so think of examples where you've gone above and beyond for a client or colleague. Highlight your solution-focused approach and how you handle pressure, especially when responding to urgent incidents.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think about potential issues you might encounter at an airport and how you'd resolve them. This will show your understanding of the role and your proactive mindset.