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- Tasks: Lead and evolve a global service desk operation, ensuring top-notch customer support.
- Company: Dynamic tech company with a focus on service excellence and global reach.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape global operations.
- Other info: Work in a collaborative environment with a diverse, global team.
- Why this job: Join a senior leadership team and make a significant impact on global service delivery.
- Qualifications: Proven leadership experience in service desk operations and strong strategic vision.
The predicted salary is between 70000 - 75000 £ per year.
Overview
Head of Global Service Desks – Reading, UK (HQ) £70,000 – £75,000 per annum • Full-time | Senior Lead Role
Lead a truly global service desk operation. We are seeking an experienced leader to direct and evolve our worldwide service desk capability from the Reading headquarters. This is a strategic leadership role reporting to the COO and forming part of the Senior Leadership Forum, working closely with the C-suite to support business growth and service excellence.
You will lead a globally distributed operation delivering 24/7 support to customers across 100+ countries, powered by our five service desk centres in India, Trinidad, Romania, United Kingdom and Ireland. Our global desks support enterprise customers around the clock, combining dedicated and leveraged teams to deliver high-quality IT support and exceptional customer experience worldwide.
Responsibilities
- Strategic Leadership
- Define and communicate the vision for global service desk operations
- Lead, mentor, and develop high-performing service desk teams and leaders
- Participate in the Senior Leadership Forum and contribute to business strategy
- Oversee daily service desk operations ensuring timely resolution of customer issues
- Maintain service quality, governance standards, and performance management
- Ensure adherence to ITIL, ISO, and security policies
Head of Service Desks employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Desks
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since you’ll be leading a global service desk operation. We want you to show them you’re the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can’t stress enough how important it is to articulate your experience in leading high-performing teams and delivering exceptional customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way in your job search journey.
We think you need these skills to ace Head of Service Desks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Global Service Desks role. Highlight your leadership experience and any relevant achievements in service desk operations to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this strategic leadership role. Share your vision for global service desk operations and how you plan to drive excellence.
Showcase Your Leadership Style: We want to know how you lead! In your application, give us examples of how you've mentored teams and contributed to business strategy. This will help us see your potential impact on our Senior Leadership Forum.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at StudySmarter.
How to prepare for a job interview at Esp Global Services
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and best practices in service desk operations. Brush up on ITIL and ISO standards, as these will likely come up during your chat. Being able to discuss how you've implemented these in past roles will show you're the real deal.
✨Showcase Your Leadership Skills
As a Head of Service Desks, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've developed high-performing teams in the past. Think about specific challenges you faced and how you overcame them to drive success.
✨Understand the Business
Familiarise yourself with the company’s goals and how the service desk fits into the bigger picture. Be ready to discuss how you can contribute to business growth and service excellence. This shows that you’re not just thinking about the role but also about the company’s future.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the company. Inquire about their current service desk challenges or how they measure success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.