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- Tasks: Ensure smooth operation of IT systems at Glasgow Airport and provide on-site support.
- Company: Join ESP Global Services, a leader in airport IT solutions.
- Benefits: Shift allowance, competitive pay, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making travel easier for passengers every day.
- Qualifications: Hands-on IT support experience and strong communication skills required.
- Other info: Full UK Driving License needed; great career progression opportunities await!
The predicted salary is between 36000 - 60000 £ per year.
Shift Pattern: 6 On 3 off, 04:00-12:30 / 12:30-21:00
Shift Allowance: £160 per month
Role Overview
ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Glasgow Airport. This role is critical in providing on-site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor-walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements
- Proven hands-on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non-technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution-focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations.
- Relevant qualifications or certifications are desirable.
- A Full UK Driving License is required for travel between sites.
- A clear and accountable 5-year employment history is necessary for security clearance.
IT Airport Engineer - Glasgow Airport employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Airport Engineer - Glasgow Airport
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and airport operations. It’s a great way to meet people in the field and get your name out there.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in, engage with their posts, and connect with current employees. This can give you insider info and even lead to job referrals.
✨Tip Number 3
Prepare for interviews by practising common questions specific to IT support roles. Think about scenarios where you’ve solved problems under pressure, as this will show you can handle the demands of the job.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Glasgow Airport.
We think you need these skills to ace IT Airport Engineer - Glasgow Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience and technical skills. We want to see how your background aligns with the role of an IT Airport Engineer, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working at Glasgow Airport and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to liaise with both technical and non-technical teams. We appreciate clarity and professionalism in all interactions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team at Glasgow Airport!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support, hardware, and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past. This role is all about keeping systems operational, so show them you know your stuff!
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical teams, practice explaining complex concepts in simple terms. Think of examples where you've successfully communicated with different stakeholders. Clear communication can make or break your success in this role.
✨Stay Cool Under Pressure
This job involves responding to urgent incidents, so be prepared to talk about how you handle stress and tight deadlines. Share specific examples of when you've worked efficiently under pressure and how you prioritised tasks to meet service level agreements.
✨Show Your Customer Service Skills
Highlight your customer service orientation during the interview. Prepare to discuss how you've ensured professional and solution-focused interactions in previous roles. Remember, it's not just about fixing problems; it's about making sure everyone feels supported and valued.