At a Glance
- Tasks: Provide on-site IT support for passenger processing systems at Edinburgh and Heathrow Airports.
- Company: ESP Global Services, a leader in 24/7 IT support for the aviation industry.
- Benefits: Competitive pay, shift allowances, comprehensive benefits, and career growth opportunities.
- Other info: Join a certified team committed to quality and innovation in IT support.
- Why this job: Make an immediate impact in a fast-paced airport environment with a supportive team.
- Qualifications: Hands-on IT support experience, strong communication skills, and customer service orientation.
The predicted salary is between 30000 - 40000 £ per year.
Location: Edinburgh Airport (and onboard support at London Heathrow Airport)
Shift Pattern: 4 On 4 Off, 03:30-15:30 / 10:00-22:00
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at London Heathrow Airport. This role is critical in providing on-site support for the airport's passenger processing systems, ensuring seamless operation of all IT systems in line with contractual service level agreements.
Key Responsibilities:
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, keeping all systems operational and efficient.
- Conduct floor-walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk and adhere to all service level agreements (SLAs).
- Troubleshoot and resolve issues related to airline host systems, connectivity and other critical IT components.
- Maintain excellent communication with colleagues and the Global Service Desk, providing timely updates on incident status.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements:
- Proven hands-on experience in IT support with strong knowledge of hardware and software.
- Effective communication skills, capable of liaising confidently with technical and non-technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents.
- Strong customer-service orientation, ensuring all interactions are professional, courteous and solution-focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware and IT configurations; relevant qualifications or certifications desirable.
- Full UK driving licence required for travel between sites.
- Clear and accountable 5-year employment history necessary for security clearance.
About ESP Global Services:
ESP Global Services is a leader in providing custom 24/7 IT support solutions to the aviation industry. Our dedicated service delivery team provides seamless day-to-day support via on-site engineers, responsive visiting engineers and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
- Work in a critical and fast-paced environment with opportunities to make an immediate impact at a major international airport.
- Be part of a supportive and collaborative team committed to professional development and innovation.
- Competitive compensation including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.
IT Airport Engineer - Edinburgh Airport employer: Esp Global Services
ESP Global Services is an exceptional employer, offering a dynamic work environment at Edinburgh Airport where IT professionals can thrive. With a strong focus on employee development, competitive compensation, and a collaborative culture, team members are empowered to make a significant impact in the aviation sector while enjoying comprehensive benefits and career growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land IT Airport Engineer - Edinburgh Airport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Esp Global Services values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Esp Global Services might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Esp Global Services!
✨Direct Apply to Esp Global Services
Let's not forget to apply directly through the Esp Global Services website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Airport Engineer - Edinburgh Airport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Esp Global Services.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Esp Global Services. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Esp Global Services
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
