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- Tasks: Ensure smooth operation of IT systems at Birmingham Airport and provide on-site support.
- Company: Join ESP Global Services, a leader in 24/7 IT support for the aviation industry.
- Benefits: Enjoy competitive pay, shift allowances, and a comprehensive benefits package.
- Why this job: Make an immediate impact in a fast-paced airport environment with a supportive team.
- Qualifications: Hands-on IT support experience and strong communication skills required.
- Other info: Great career growth opportunities within a dynamic and innovative company.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Airport Engineer - Birmingham Airport role at ESP Global Services.
Location: Birmingham Airport
Shift Pattern: Monday to Sunday 04:00 - 12:30 / 12:30 - 21:00 + On Call
Role Overview: ESP Global Services is seeking a highly skilled IT Airport Engineer to join our team at Birmingham Airport. This role is critical in providing on-site support for the airport's passenger processing systems. As part of our dynamic and dedicated team, you will be responsible for ensuring the seamless operation of all IT systems, in line with our contractual service level agreements.
Key Responsibilities:
- Perform regular routine and preventative maintenance on IT equipment used for passenger processing, ensuring all systems remain operational and efficient.
- Conduct floor-walking to monitor the health of airport IT systems, identifying potential issues before they impact operations.
- Respond to incidents and service requests received via the Global Service Desk, ensuring all service level agreements (SLAs) are adhered to.
- Troubleshoot and resolve issues related to airline host systems, connectivity, and other critical IT components.
- Maintain excellent communication with both colleagues and the Global Service Desk, providing timely updates on the status of incidents and resolutions.
- Identify spare parts and raise requests with the Global Service Desk to ensure incident progress is accurately recorded and resolved.
Requirements:
- Proven hands-on experience in IT support, with strong technical knowledge in both hardware and software.
- Effective communication skills, with the ability to liaise confidently with both technical and non-technical teams.
- Ability to work efficiently under pressure, meeting tight deadlines and responding to urgent incidents as needed.
- Strong customer service orientation, ensuring all interactions are professional, courteous, and solution-focused.
- Good working knowledge of Microsoft Desktop Software and related tools.
- Understanding of network protocols, server hardware, and IT configurations.
- Relevant qualifications or certifications are desirable.
- A Full UK Driving License is required for travel between sites.
- A clear and accountable 5-year employment history is necessary for security clearance.
About ESP Global Services: ESP Global Services is a leader in providing customized, 24/7 IT support solutions to the aviation industry. With a dedicated service delivery team, we provide seamless day-to-day support via on-site engineers, responsive visiting engineers, and a multilingual service desk that manages over 1,000 tickets per day for more than 200 customers worldwide.
Why Join Us?
- Work in a critical and fast-paced environment with opportunities to make an immediate impact on the operations of a major international airport.
- Be part of a supportive and collaborative team, committed to professional development and innovation.
- Receive competitive compensation, including shift allowances and a comprehensive benefits package.
- Career growth opportunities within a leading IT support provider in the aviation sector.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
IT Airport Engineer - Birmingham Airport employer: Esp Global Services
Contact Detail:
Esp Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Airport Engineer - Birmingham Airport
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to IT and aviation. You never know who might be looking for someone just like you, and personal connections can often lead to job opportunities.
✨Tip Number 2
Show off your skills! If you have the chance, create a portfolio or a project that showcases your IT support expertise. This could be a great conversation starter during interviews and helps us see your hands-on experience.
✨Tip Number 3
Prepare for the interview by researching common IT issues in airport environments. Being knowledgeable about the specific challenges we face at Birmingham Airport will impress the hiring team and show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ESP Global Services.
We think you need these skills to ace IT Airport Engineer - Birmingham Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Airport Engineer role. Highlight your hands-on experience in IT support and any relevant technical skills that match the job description. We want to see how you can bring your unique expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Birmingham Airport and how your skills align with our needs. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Communication Skills: Effective communication is key in this role. In your application, demonstrate your ability to liaise with both technical and non-technical teams. We appreciate candidates who can convey complex information clearly and concisely.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Esp Global Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support for hardware and software. Be ready to discuss your hands-on experience and how you've tackled issues in the past, particularly with passenger processing systems.
✨Show Off Your Communication Skills
Since this role involves liaising with both technical and non-technical teams, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with colleagues or customers to resolve issues.
✨Prepare for Pressure Situations
This job is all about working efficiently under pressure. Be prepared to share specific instances where you've met tight deadlines or handled urgent incidents. Highlight your problem-solving skills and how you stay calm in challenging situations.
✨Understand the Company Culture
Research ESP Global Services and their approach to IT support in the aviation industry. Familiarise yourself with their values and be ready to discuss how you can contribute to their collaborative and innovative environment.