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- Tasks: Provide 1st and 2nd line IT support for hardware and software issues.
- Company: Join a leading managed service provider with a global reach.
- Benefits: Competitive salary, company vehicle, on-call allowance, and ongoing training.
- Why this job: Be part of a tech-savvy team making a real difference in customer service.
- Qualifications: Experience in PC and laptop support, strong communication skills required.
- Other info: Flexible shifts, great career development opportunities, and a dynamic work environment.
The predicted salary is between 28000 - 30000 ÂŁ per year.
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the South of the UK. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. This role will be based from home, primarily covering the South and occasionally sites across other regions of the UK. We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A Snapshot Of What You Will Be Doing:
- Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
- Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
- Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
- Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
- Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
- Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
- Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
- Escalate problems to the appropriate next level of support when necessary.
Requirements:
- Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
- Up to 2 years’ direct PC and laptop hardware service experience.
- Proficiency in desktop support including knowledge of current operating systems.
- Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
- May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
- Able to work in various locations at short notice.
- Flexibility to occasionally work days and night shifts across a 12-hour shift pattern, as we support airports 24/7.
- Good written and oral communications skills with customers and management.
- Strong customer service ethos.
- 5 years UK working or educational history which can be referenced for airside clearance checks.
This role will be working Monday – Friday 9am-5:30pm and will require flexibility to transition to working days and night shifts across a 12-hour shift when required, as we support airports 24/7. ESP offers a basic salary up to £28,000 - £30,000 + company vehicle + mileage + on call allowance + pension, life assurance and access to ongoing training and career development. On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 10 weeks to provide out of hours coverage. Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
IT Field Services Engineer - Slough in Reading employer: ESP Global Services Ltd
Contact Detail:
ESP Global Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Services Engineer - Slough in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or installing hardware, consider creating a portfolio or a blog where you share your experiences and solutions. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common technical questions and customer service scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ESP Global Services.
We think you need these skills to ace IT Field Services Engineer - Slough in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your tech know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our team. Keep it friendly and professional, and let us know why you’re excited about this role.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled hardware or software issues in the past. We love seeing candidates who can think on their feet and provide top-notch customer service!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ESP Global Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support and troubleshooting. Be ready to discuss your experience with hardware and software issues, as well as any specific tools or systems you've worked with.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples where you've gone above and beyond for a client. Prepare to share stories that highlight your communication skills and ability to handle difficult situations.
✨Flexibility is Key
Be prepared to talk about your availability and willingness to work variable shifts, including nights and weekends. Highlight any previous experience you have in similar roles that required flexibility, as this will show you're a good fit for the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, and the specific challenges they face in IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.