- Job Category Airport & Aviation IT Support, First Line / 1st Line Support, Desktop Support
- Employee Type ESP - Permanent Employee
Contact information
- Contact Name Talent Acquisition Team
- Contact Email jobs@espglobalservices.com
Description
Employee Type: Full-time, Permanent
Shift Pattern: Monday to Sunday, 6 on 3 off, 06:00am - 2:30pm / 1:30 pm -10:00pm + £160 monthly shift allowance
Key Responsibilities
EGATE (AUTOMATED BORDER CONTROL) SUPPORT
- Monitor and support Automated Border Control (ABC) eGate systems.
- Troubleshoot hardware and software faults affecting passenger processing.
- Support biometric devices including facial recognition cameras, document readers, passport readers, and fingerprint scanners (where applicable).
- Maintain gate controllers, access mechanisms, sensors, and associated security devices.
- Support integration between eGate systems and immigration, border control, and airport operational systems.
- Perform preventative maintenance and system health checks to maximise availability and performance.
- Work closely with border agencies, airport security teams, and third-party vendors to resolve operational issues.
- Support software upgrades, security patching, testing activities, and planned maintenance.
- Respond rapidly to eGate incidents and outages to minimise passenger disruption.
OPERATIONAL TECHNOLOGY & AIRPORT SYSTEMS SUPPORT
- Provide 1st and 2nd line support for airport technology, including eGates, CUPPS, CUSS, Automated Bag Drop Solutions, and Baggage Reconciliation Systems (BRS).
- Install, configure, maintain, and troubleshoot hardware and software.
- Support peripherals including scanners, printers, barcode readers, passport readers, and biometric devices.
- Monitor system performance and restore services within agreed SLA targets.
- Maintain accurate incident records, technical documentation, and asset information.
- Assist with deployments, upgrades, testing activities, and technology refresh programmes.
- Ensure compliance with airport security, safety, cybersecurity, and regulatory requirements.
Requirements
SKILLS & EXPERIENCE
- Experience supporting Windows 10/11 environments.
- Hands‑on hardware installation, maintenance, and break/fix support experience.
- Strong troubleshooting and fault-finding skills.
- Experience supporting biometric devices, scanners, kiosks, access control systems, or other customer-facing technology.
- Experience working within SLA-driven support environments.
- Ability to prioritise incidents and work effectively in a fast-paced operational setting.
- Familiarity with ITSM tools such as ServiceNow, Jira, or similar.
- Strong communication and customer service skills.
WHY JOIN US?
This is an excellent opportunity to build specialist expertise in Automated Border Control (eGate) technology, one of the most critical and rapidly evolving areas of airport operations. We welcome applications from individuals with transferable technical support experience who are eager to broaden their skills, develop within a specialist environment, and contribute to the delivery of essential airport services.
We're committed to quality, continuous improvement, and exceptional customer service, reflected in our ISO 9001 certification.
ESP Global Services is an Equal Opportunity Employer.
#J-18808-Ljbffr
Airport Engineer - Stansted Airport employer: Esp-Global-Services-3
ESP Global Services offers an exceptional opportunity for aspiring IT professionals to kickstart their careers in a dynamic airport environment at Stansted Airport. With a strong focus on employee growth, hands-on training, and a collaborative work culture, you will gain valuable experience while making a tangible impact on aviation technology. Enjoy the benefits of working in a fast-paced setting that prioritises continuous improvement and exceptional customer service, all while being part of a team that supports your development and career progression.
