Digital Dental Technician – Training & Support
Digital Dental Technician – Training & Support

Digital Dental Technician – Training & Support

Warrington Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Train and support clients on digital dental solutions, enhancing their systems' value.
  • Company: Join ESM Digital Solutions, a leader in digital dentistry hardware and software across the UK and Ireland.
  • Benefits: Enjoy remote work, competitive salary, company laptop, and continuous learning opportunities.
  • Why this job: Be part of a dynamic team, work with cutting-edge technology, and build your reputation in the dental industry.
  • Qualifications: 2 years in a dental lab, knowledge of CAD/CAM workflows, and a Dental Technology Qualification required.
  • Other info: Must have a full UK driving licence and access to a vehicle.

The predicted salary is between 30000 - 42000 £ per year.

About ESM Digital Solutions

ESM Digital Solutions is a trusted provider of digital dentistry hardware and software for clinics and laboratories across the UK and Ireland. Our portfolio includes leading brands such as 3Shape, Shining 3D, SprintRay, Exocad, DG Shape, Formlabs, Asiga, Borea, and Elos Medtech. We are known within the Dental market for delivering truly open systems, backed by expert consultation, training, and continuous support. Our goal is to ensure our customers fully capitalise on the technologies they have invested in.

The Role

We’re looking for a hands-on digital dental technician to become part of our UK team. The primary focus of this role is the training and support of our digital dental solutions, particularly within dental laboratories. You’ll play a key role in helping our clients maximise the value of their systems through expert guidance, technical assistance, and relationship-building.

Key Responsibilities

  • Deliver training and technical support (onsite and remote) on systems including:
  • CAD/CAM software: 3Shape Dental System and Exocad
  • Roland DG Shape milling machines
  • 3D printers
  • Handle customer support via phone and email
  • Collaborate with internal teams and suppliers to resolve support issues efficiently
  • Create and maintain training protocols, including instructional videos
  • Assist in product demonstrations and sales support
  • Identify new leads and upselling opportunities
  • Represent ESM Digital Solutions at dental events and exhibitions
  • Other duties as required
  • Candidate Requirements:

    • At least 2 years’ experience in a dental laboratory
    • Solid knowledge of digital dentistry and CAD/CAM workflows
    • Confident user of 3Shape Dental System and Exocad Dental Cad software
    • Practical experience with 3D printers and milling machines in a dental setting
    • Skilled trainer with strong presentation and communication abilities
    • Proficient with Office 365 and comfortable working with tech
    • Problem-solver with great time management
    • Capable of working independently and within a team

    Must have:

    • Dental Technology Qualification
    • Full UK driving licence and access to a vehicle
    • Home office with high-speed internet

    What We Offer

    • Competitive salary based on experience
    • Company laptop and phone
    • Manufacturer led and in-house training
    • Continuous learning and development opportunities
    • A chance to build a profile as a recognised expert in the dental industry
    • Opportunity to work with cutting-edge dental technology
    • Become a recognised expert in digital dental systems
    • Work remotely and independently

    Digital Dental Technician – Training & Support employer: ESM Digital Solutions

    ESM Digital Solutions is an exceptional employer, offering a dynamic work culture that prioritises continuous learning and development in the rapidly evolving field of digital dentistry. With competitive salaries, comprehensive training, and the opportunity to work with cutting-edge technology, employees can thrive both professionally and personally while enjoying the flexibility of remote work. Join us to become a recognised expert in the dental industry, supported by a team that values collaboration and innovation.
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    Contact Detail:

    ESM Digital Solutions Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Digital Dental Technician – Training & Support

    Tip Number 1

    Familiarise yourself with the specific digital dental technologies mentioned in the job description, such as 3Shape and Exocad. Having hands-on experience or even a deep understanding of these systems will set you apart during interviews.

    Tip Number 2

    Network within the dental industry by attending relevant events and exhibitions. This not only helps you learn more about the field but also allows you to make connections that could lead to opportunities at ESM Digital Solutions.

    Tip Number 3

    Prepare to demonstrate your training skills by creating a mock training session or instructional video. This will showcase your ability to communicate complex information clearly, which is crucial for the role.

    Tip Number 4

    Highlight your problem-solving abilities by preparing examples of how you've resolved technical issues in the past. Being able to discuss real-life scenarios will show your potential employer that you're equipped to handle challenges effectively.

    We think you need these skills to ace Digital Dental Technician – Training & Support

    Dental Technology Qualification
    Experience in a dental laboratory
    Knowledge of digital dentistry and CAD/CAM workflows
    Proficiency in 3Shape Dental System and Exocad software
    Practical experience with 3D printers and milling machines
    Strong presentation and communication skills
    Ability to deliver training and technical support
    Problem-solving skills
    Time management skills
    Proficient with Office 365
    Ability to work independently and as part of a team
    Customer support experience
    Relationship-building skills
    Ability to create and maintain training protocols
    Sales support and upselling skills

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Dental Technician position. Familiarise yourself with the specific software and technologies mentioned in the job description.

    Tailor Your CV: Customise your CV to highlight relevant experience in digital dentistry and CAD/CAM workflows. Emphasise your hands-on experience with 3Shape and Exocad, as well as any training or support roles you've held.

    Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital dentistry and your ability to train and support clients. Mention specific examples of how you've helped others maximise their use of technology in previous roles.

    Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a technical support role.

    How to prepare for a job interview at ESM Digital Solutions

    Showcase Your Technical Skills

    Make sure to highlight your experience with CAD/CAM software like 3Shape and Exocad. Be prepared to discuss specific projects where you used these tools, as well as any practical experience with 3D printers and milling machines.

    Demonstrate Your Training Abilities

    Since the role involves training others, be ready to share examples of how you've successfully trained or supported colleagues in the past. Highlight your presentation skills and any instructional materials you've created.

    Emphasise Problem-Solving Skills

    Prepare to discuss how you've tackled challenges in a dental laboratory setting. Provide examples of how you've resolved technical issues or improved workflows, showcasing your ability to think on your feet.

    Build Rapport with Interviewers

    Relationship-building is key in this role. Approach the interview as a conversation rather than a formal Q&A. Show enthusiasm for the company and its mission, and engage with the interviewers to create a positive connection.

    Digital Dental Technician – Training & Support
    ESM Digital Solutions
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    • Digital Dental Technician – Training & Support

      Warrington
      Full-Time
      30000 - 42000 £ / year (est.)

      Application deadline: 2027-06-07

    • E

      ESM Digital Solutions

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