At a Glance
- Tasks: Train and support clients on digital dental solutions, including CAD/CAM software and 3D printers.
- Company: Join ESM Digital Solutions, a leader in digital dentistry hardware and software across the UK and Ireland.
- Benefits: Enjoy competitive salary, company laptop, remote work, and continuous learning opportunities.
- Other info: Work independently from home with high-speed internet and a full UK driving licence.
- Why this job: Be part of a dynamic team, work with cutting-edge technology, and build your reputation in the dental industry.
- Qualifications: Must have 2 years' experience in a dental lab and a Dental Technology Qualification.
The predicted salary is between 24000 - 36000 £ per year.
ESM Digital Solutions is a trusted provider of digital dentistry hardware and software for clinics and laboratories across the UK and Ireland. Our portfolio includes leading brands such as 3Shape, Shining 3D, SprintRay, Exocad, DG Shape, Formlabs, Asiga, Borea, and Elos Medtech. We are known within the Dental market for delivering truly open systems, backed by expert consultation, training, and continuous support. Our goal is to ensure our customers fully capitalise on the technologies they have invested in.
The primary focus of this role is the training and support of our digital dental solutions, particularly within dental laboratories. You’ll play a key role in helping our clients maximise the value of their systems through expert guidance, technical assistance, and relationship-building.
Key Responsibilities:
- Deliver training and technical support (onsite and remote) on systems including:
- CAD/CAM software: 3Shape Dental System and Exocad
- Roland DG Shape milling machines
- 3D printers
- Handle customer support via phone and email
- Collaborate with internal teams and suppliers to resolve support issues efficiently
- Create and maintain training protocols, including instructional videos
- Assist in product demonstrations and sales support
- Identify new leads and upselling opportunities
- Represent ESM Digital Solutions at dental events and exhibitions
- Other duties as required
Candidate Requirements:
- At least 2 years’ experience in a dental laboratory
- Solid knowledge of digital dentistry and CAD/CAM workflows
- Confident user of 3Shape Dental System and Exocad Dental Cad software
- Practical experience with 3D printers and milling machines in a dental setting
- Skilled trainer with strong presentation and communication abilities
- Proficient with Office 365 and comfortable working with tech
- Problem-solver with great time management
- Capable of working independently and within a team
Must have:
- Dental Technology Qualification
- Full UK driving licence and access to a vehicle
- Home office with high-speed internet
What We Offer:
- Competitive salary based on experience
- Company laptop and phone
- Manufacturer led and in-house training
- Continuous learning and development opportunities
- A chance to build a profile as a recognised expert in the dental industry
- Opportunity to work with cutting-edge dental technology
- Become a recognised expert in digital dental systems
- Work remotely and independently
Digital Dental Technician – Training & Support employer: ESM Digital Solutions
ESM Digital Solutions is an exceptional employer, offering a dynamic work environment in Keighley where innovation meets hands-on training. Employees benefit from a culture of collaboration and continuous learning, with ample opportunities for professional growth in the rapidly evolving field of digital dentistry. Join us to make a meaningful impact while enjoying the unique advantages of working in a supportive team dedicated to maximising client success.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Dental Technician – Training & Support
✨Tip Number 1
Familiarise yourself with the specific digital dental technologies mentioned in the job description, such as 3Shape and Exocad. Having hands-on experience or even a deep understanding of these systems will set you apart during interviews.
✨Tip Number 2
Network within the dental industry by attending relevant events and exhibitions. This not only helps you learn more about the field but also allows you to make connections that could lead to opportunities at ESM Digital Solutions.
✨Tip Number 3
Prepare to demonstrate your training skills by creating a mock training session or instructional video. This will showcase your ability to communicate complex information clearly, which is crucial for the role.
✨Tip Number 4
Research ESM Digital Solutions and their competitors to understand their market position and offerings. Being knowledgeable about the company will help you tailor your discussions and show your genuine interest in the role.
We think you need these skills to ace Digital Dental Technician – Training & Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in digital dentistry and CAD/CAM workflows. Emphasise your hands-on experience with 3Shape Dental System, Exocad, and any relevant training or support roles you've held.
Craft a Compelling Cover Letter:In your cover letter, express your passion for digital dentistry and your desire to help clients maximise their systems. Mention specific examples of how you've provided training or technical support in the past.
Showcase Your Communication Skills:Since the role requires strong presentation and communication abilities, consider including examples of successful training sessions or customer interactions in your application. This will demonstrate your capability to engage effectively with clients.
Highlight Problem-Solving Experience:Discuss instances where you've resolved technical issues or improved processes in a dental setting. This will show that you possess the problem-solving skills necessary for the role.
How to prepare for a job interview at ESM Digital Solutions
✨Showcase Your Technical Skills
Make sure to highlight your experience with CAD/CAM software like 3Shape and Exocad during the interview. Be prepared to discuss specific projects or challenges you've faced in a dental laboratory setting, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Prepare for Training Scenarios
Since the role involves training clients on digital dental solutions, think of examples where you've successfully trained others or provided technical support. You might even want to prepare a mini-training session to showcase your presentation skills and ability to communicate complex information clearly.
✨Understand the Company’s Products
Familiarise yourself with ESM Digital Solutions' product offerings and their benefits. Being able to discuss how these products can help clients maximise their systems will show your genuine interest in the company and its mission.
✨Demonstrate Relationship-Building Skills
The role requires strong relationship-building abilities, so be ready to share examples of how you've built rapport with clients or colleagues in the past. Highlight your communication skills and any experiences that showcase your ability to work both independently and as part of a team.
