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- Tasks: Support referral management and collaborate with the Business Development team to achieve successful outcomes.
- Company: Join a dynamic team at Esland, dedicated to making a difference in children's lives.
- Benefits: Competitive salary, 26 days leave, pension scheme, and a day off for your birthday!
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Team player with strong communication skills; experience is a plus but not essential.
- Other info: Enjoy a relaxed dress code and access to exclusive employee discounts.
The predicted salary is between 31500 - 31500 £ per year.
We are on the lookout for a proactive team player to join our business development team supporting the Business Development Managers and working with and reporting to the Placements Director to achieve successful outcomes. This role is remote with regular visits to Esland Services and Support Centre in Belper, working 9am - 5pm Monday to Friday.
Key Responsibilities
- Support the Referrals Manager in all aspects of the referral management for Esland.
- Support with all incoming referrals (via email, phone, and online portals).
- Work with the Business Development Managers to understand the unique individual requirements of all Esland services, so that you have a thorough understanding of appropriate referrals for their services.
- Triage referrals in line with the above and provide feedback to the LAs where referrals are deemed inappropriate.
- Track inappropriate and appropriate referrals and offers on our CRM system Gold-Vision.
- Ensure all new placements are entered accurately and in full onto Gold-Vision at the point of placement.
- Support all services to obtain any paperwork required for them to make appropriate placement decisions.
- Be target driven.
- Work with the wider Business Development team to identify new contacts and opportunities within the LAs.
- Contribute to the delivery and referral processes of the BD team.
- Manage LA and internal enquiries and be the first point of call for Esland.
- Maintain links with Local Authorities, Commissioning Officers, and Placement teams to create a positive working relationship.
- Manage the LA contact database on our CRM system.
- Oversee the IPAs (individual placement agreements) for the organization, and maintain a spreadsheet of all IPAs.
- You will work with key stakeholders to ensure that all placements are well-matched and safe, putting the best interests of our young people first.
- Attend Team Meetings.
- Attend relevant training or external events.
- Be part of a team and have fun.
- Overtime, after training and development, potentially lead on all referral management for schools across Esland.
Skills, Knowledge and Expertise
- You are a team player with a positive approach to all tasks and communication.
- You can be tenacious and are confidentially able to challenge.
- You are IT able, excel, word, database, use of a computer and systems.
- Competent communicator with excellent verbal and written skills.
- You can successfully manage situations, demonstrating the ability to turn challenges into successes.
- You are professional and approachable to all levels of staff and management.
- Have excellent customer service skills.
- You can hit deadlines and manage different levels of workload.
- You are emotionally resilient and able to deal with some sensitive information confidentially about the children we support.
- You will role model the Esland values and work well with the team.
- Experience in the role would be advantageous but not essential, as full training will be provided.
Benefits
- A competitive salary of up to £31,500 per annum (depending on experience).
- 26 days annual leave plus bank holidays.
- Enrolment into Esland pension scheme.
- Fantastic opportunities for career development.
- Cycle to work scheme.
- Access to the Green Car Scheme.
- Access to our confidential Employee Assistance Programme and Online GP service 365 days a year.
- A £500 bonus via our 'Refer a Friend?' scheme.
- Relaxed dress code.
- Access to big-brand deals and discounts via our employee benefits scheme E-Together.
- A day off for your birthday (in addition to your holiday entitlement).
- Access to a holiday home based in the Peak District where you can stay for free, on the company!
- The opportunity to make a real difference to a child's life!
Referrals Coordinator in Surrey employer: Esland
Contact Detail:
Esland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referrals Coordinator in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Referrals Coordinator role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Esland Services and their values. Show us that you understand what we do and how you can contribute to our mission of making a difference in children's lives.
✨Tip Number 3
Practice your communication skills! As a Referrals Coordinator, you'll need to be a competent communicator. Role-play with a friend or family member to get comfortable discussing your experiences and how they relate to the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining our team!
We think you need these skills to ace Referrals Coordinator in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Referrals Coordinator role. Highlight your relevant experience and skills that match the job description, especially your ability to manage referrals and communicate effectively.
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've worked collaboratively in the past. Mention any experiences where you supported colleagues or contributed to a positive team environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make sure your points are easy to understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Esland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Referrals Coordinator role. Familiarise yourself with the key responsibilities and how they align with the company's mission. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Team Spirit
Since this role requires a proactive team player, be ready to share examples of how you've successfully collaborated with others in the past. Highlight your communication skills and how you’ve built positive relationships with colleagues or stakeholders.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you turned them into successes. This will show your ability to manage situations effectively, which is crucial for handling referrals and enquiries.
✨Be Ready to Discuss IT Proficiency
As the role involves using CRM systems like Gold-Vision, be prepared to talk about your experience with similar software. If you have any examples of how you've used technology to improve processes or manage data, make sure to mention those!