At a Glance
- Tasks: Lead and develop the Sales Admin Operations team, ensuring high-quality operational support.
- Company: ESL connects supply chains for electrical components, operating globally with a strong international presence.
- Benefits: Hybrid working model with three office days and free parking in Central Manchester.
- Other info: The role is based in Central Manchester, just a 10-minute walk from Victoria.
- Why this job: Opportunity to implement sustainable structural changes in a dynamic, customer-focused environment.
- Qualifications: Proven experience in sales admin operations and strong people-leadership skills are essential.
The predicted salary is between 45000 - 45000 £ per year.
The Pilot Group is located in Central Manchester (10 minutes walk from Victoria with free parking) and offers hybrid working with 3 office days. The salary is £45,000 (DOE) plus bonus.
ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way, operating globally to offer fast deliveries and developing long-term relationships with customers and suppliers. ESL is headquartered in Manchester and has a strong international presence, founded by two female entrepreneurs 19 years ago, with a team of 75+ skilled individuals.
The Sales Operations Manager leads the operational engine that is central to the business, primarily supporting the commercial (Sales and Purchasing Teams) while connecting to the shipping team, fulfilment, and customers. The role requires delivering a root and branch review of team functionality and implementing new ways of working to ensure high service levels for both internal and external customers. This position demands experience in wholesale process review and sustainable structural change implementation.
Key Responsibilities- Team Leadership & Management: Lead, coach, and develop the team to deliver high-quality, relationship-centric operational support. Set clear expectations, provide regular feedback, and manage performance effectively. Build a positive, accountable, solution-focused team culture.
- Departmental Transformation: Deliver a comprehensive review of team function and structure, preparing and implementing a plan for new ways of working based on best practices and customer satisfaction.
- Sales and Purchasing Process & Workflow Management: Oversee end-to-end administration processes, ensuring accuracy, consistency, and efficiency for both Sales and Purchasing.
- CRM Data: Oversee data entry, record maintenance, and CRM hygiene, ensuring processes support accurate forecasting and reporting.
- Reporting & Insights: Produce accurate operational and sales-support reports and provide insights to support decision-making.
- Continuous Improvement & Initiative: Drive a culture of proactive problem-solving and regularly review processes to implement improvements.
- Proven experience in establishing or evolving Sales Admin Operations or a customer-centric operational environment.
- Strong people-leadership skills with experience managing and developing teams.
- Experience leading teams through change and transformation.
- A practical, hands-on mindset with credibility to lead operational and process improvement.
- Experience implementing or optimising CRM or customer service technology.
- Excellent stakeholder-management skills.
- Experience in supply chain, fulfilment, or order-processing environments.
- Experience supporting commercial or sales admin teams.
- Proven experience operating in multilingual environments across diverse international teams.
Sales Operations Manager in Manchester employer: ESL
ESL, headquartered in Manchester, offers a hybrid working model and free parking. Founded by two female entrepreneurs, the company has over 75 skilled employees dedicated to transforming supply chain operations in the electrical components sector.
