Senior Travel & Event Operations Specialist in London

NOTE: This position is open only to applicants who are currently residing in and authorized to work in the EU. EFG does not sponsor Visa statuses.At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.Everything we do, from global esports tournaments and community-driven leagues to next‑generation platforms and live events, is rooted in our passion, craftsmanship, and culture. With millions of players and fans around the world, we aim to shape the future of esports and gaming by building ecosystems that are inclusive, innovative, and enduring.Our Global Project and Event Operations team is responsible for the planning and execution of all our festival and esports events worldwide.Role OverviewThe Senior Travel & Event Operations Specialist serves as a vital operational anchor within the Global Project and Event Operations team. Reporting directly to the Head of Event Travel (Nadine Price), this role bridges high‑level operational strategy and hands‑on execution across our global live events portfolio.You will offload key administrative and coordination responsibilities from the Head, maintain complete program visibility across ongoing and upcoming projects, functionally guide and assist our team of Event Travel Managers during peak workloads, and drive continuous improvement across our systems and supplier networks. The ideal candidate brings extensive background in Meetings & Events (M&E) travel combined with direct experience in sports or esports events, using industry GDS platforms and Event Management Systems (EMS) to navigate complex, high‑volume logistics with precision.Key Responsibilities:Program Oversight & Team SupportComprehensive Program Oversight: Maintain high‑level visibility across the entire travel program to stay fully aware of all ongoing, upcoming, and pipeline projects.Head Support & Administrative Management: Partner closely with the Head of Event Travel to streamline daily operations, offload administrative tasks, and align on operational priorities.Functional Team Guidance & Workload Support: Serve as a daily operational lead and mentor for the team of Event Travel Managers, stepping in directly to assist events or managers when workload is high, coordinating workflows, and assisting with complex travel problem‑solving without direct line‑management responsibilities.Event Travel Logistics & Peak ExecutionEnd‑to‑End M&E Travel Management: Oversee complex travel logistics for internalstaff, external talent, broadcast crews, teams, and tournament participants, including group flights, room blocks, charters, and ground transport networks.Peak Event Leadership: Lead onsite travel execution during major peak events worldwide, managing high‑volume arrivals and departures, dynamic schedule shifts, VIP requirements, and real‑time contingency response.Stakeholder Coordination: Collaborate closely with Business Unit leaders and Project Managers to define travel parameters, budgets, and operational scopes.Systems, Operations & Financial OversightSystems & Process Optimization: Ensure travel suppliers and software (including GDS, OBT, and EMS platforms) are running efficiently, continuously identify areas of improvement, and develop process updates to continuously improve.Financial &