Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead hospitality logistics for the Esports World Cup, ensuring smooth operations for staff and players.
- Company: Join EFG, a leader in esports, creating vibrant communities beyond gameplay.
- Benefits: Competitive salary, professional development, and a chance to shape the future of esports.
- Why this job: Make a real impact in the exciting world of esports while leading a passionate team.
- Qualifications: 5+ years in project management, with experience in hospitality and team leadership.
- Other info: Dynamic role with opportunities to grow in a fast-paced, innovative environment.
The predicted salary is between 60000 - 80000 ÂŁ per year.
At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.
As Head of Crew & Staff Hospitality, you will oversee the planning, coordination, and execution of all hospitality logistics for staff and players participating in the Esports World Cup and Esports Nations Cup. With a focus on hotels, travel, catering and VISAs, you will lead a team of Project Managers and ensure all operational workflows function cohesively to support over 2,000 staff and 2,500 players. You will be accountable for end-to-end project delivery across all hospitality disciplines and enabling your team’s success by providing structure, clear processes, and decisive oversight. You will serve as the central point of accountability for accuracy, consistency, and timeliness across all T&A deliverables, including the creation and maintenance of a centralized data system for staff and player data.
What you’ll do:
- Build, coach, and develop a high-performing team of hospitality-focused project managers
- Support professional development of the team and foster a collaborative culture
- Allocate and delegate tasks to direct reports, keeping in mind both high-quality delivery, workload, and budget limitations
- Drive process standardization and documentation, creating scalable workflows that support timely delivery and cross-team visibility, respecting deadlines set by the travel department
- Serve as the primary escalation point for vendor disputes, financial variances, or scope challenges—particularly within catering
- Ensure that the department delivers hospitality needs according to the requirements from internal and external stakeholders
What you need:
Must have:
- Minimum of 5 years of project management experience, including people management experience, ideally within a hospitality discipline
- Minimum of 2 years of experience directly managing a team of 2 or more people
- Experience executing transport logistics, travel, or hospitality operations for 1,000+ persons, within events, sports, or entertainment environments
- Experience planning, initiating, monitoring, and implementing events together with a team
- Excellent organizational skills, and the ability to carry out several tasks at the same time
- Strong financial acumen and confidence managing vendor relationships, budgets, and cost reconciliation
- Proven ability to adapt to changing requirements and resolve issues in real-time
- Experience implementing centralized data systems and documentation across large-scale teams
- Demonstrated ability to communicate in the English language, both spoken and written
Nice to have:
- Experience, knowledge, and understanding of esports and gaming
- Prior experience with hospitality at international events
Head of Crew & Staff Hospitality, Esports World Cup employer: ESL FACEIT Group - EFG
Contact Detail:
ESL FACEIT Group - EFG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Crew & Staff Hospitality, Esports World Cup
✨Tip Number 1
Network like a pro! Get out there and connect with people in the esports and hospitality sectors. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or team members, be ready to discuss your past experiences and how they relate to the role. Bring examples of your project management successes, especially in hospitality settings.
✨Tip Number 3
Be proactive! If you see a job that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the company culture and values. EFG is all about community and collaboration, so think about how your experiences align with their mission. Be ready to share how you can contribute to creating those amazing esports experiences!
We think you need these skills to ace Head of Crew & Staff Hospitality, Esports World Cup
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your project management experience, especially in hospitality, and any relevant achievements that showcase your ability to lead a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about esports and how your background makes you the perfect fit for the Head of Crew & Staff Hospitality role. Be genuine and let your personality come through.
Showcase Your Organisational Skills: Since this role involves juggling multiple tasks, give examples in your application of how you've successfully managed logistics for large events before. We want to see your ability to keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our community!
How to prepare for a job interview at ESL FACEIT Group - EFG
✨Know Your Stuff
Make sure you’re well-versed in the world of esports and hospitality. Research EFG’s values and their approach to community building. Being able to discuss how your experience aligns with their mission will show that you’re genuinely interested and a good fit.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and led high-performing teams in the past. Highlight specific instances where you’ve successfully managed logistics for large events, as this role requires strong people management and project oversight.
✨Be Ready for Scenario Questions
Expect questions about how you would handle real-time challenges, like vendor disputes or budget variances. Think through potential scenarios beforehand and be ready to discuss your problem-solving strategies and decision-making processes.
✨Demonstrate Organisational Prowess
Since this role involves juggling multiple tasks, come prepared to discuss your organisational methods. Share how you prioritise tasks and ensure timely delivery, especially when managing large-scale operations with tight deadlines.