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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and configure network devices.
- Company: Fast-growing Managed Service Provider with a reputation for innovative solutions.
- Benefits: Competitive salary, remote work, ongoing training, and career progression opportunities.
- Other info: Enjoy a hybrid work model and build strong client relationships.
- Why this job: Be the first hire in Manchester and make a real impact in a dynamic environment.
- Qualifications: Proactive IT professional with hands-on experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently working with a fast-growing Managed Service Provider that prides itself on delivering innovative solutions that drive client success. With a strong commitment to excellence and a passion for superior service, the company has built a reputation as a trusted partner in the industry. They are now entering an exciting phase of expansion across the UK, US, Australia, and Europe. They are seeking a 2nd Line Engineer to be their first hire based in the Manchester area.
Role Overview: The 2nd Line Engineer will operate in a hybrid capacity, spending approximately half of their time working remotely, supporting escalated tickets for a UK-based client base. You’ll work across a range of technologies including Microsoft (M365, Azure), Citrix, Veeam, and Gamma. The role also involves regular visits to client sites across the Manchester area, delivering hands-on infrastructure support. This includes troubleshooting issues, configuring network devices such as switches and routers, and racking and maintaining servers. This position suits a proactive, hands-on IT professional who thrives in fast-paced environments and enjoys solving complex technical problems. As a key representative of the business in the region, you’ll combine strong technical expertise with a customer-focused approach, ensuring a high standard of service delivery at all times.
Key Responsibilities
- Service Desk Support: Provide efficient 1st and 2nd line support for a wide range of IT issues. Resolve service tickets promptly while ensuring high levels of customer satisfaction. Configure and troubleshoot Office 365, meeting room devices, and basic networking equipment.
- On-Site Support: Spend 1-2 days per week at client locations in the Manchester area. Carry out hands-on tasks including patching, device configuration, setting up switches and routers, and racking servers. Organise and manage cabling to maintain functional and tidy workspaces.
- Customer Engagement: Act as the primary on-site contact, delivering professional and approachable service. Collaborate with CIOs, Service Delivery Managers, and other stakeholders. Build and maintain strong client relationships through proactive communication and problem-solving.
- Practical IT Assistance: Troubleshoot hardware and software issues, providing clear user guidance. Ensure meeting room setups, phone systems, and audiovisual equipment are fully operational.
What's on offer: Competitive Salary. Remote first work. Ongoing training and help towards certifications. Being the first hire in the region for a fast-growing company with lots of opportunities for progression.
2nd Line Service Desk Engineer in Manchester employer: ESK Recruitment LTD
Contact Detail:
ESK Recruitment LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer in Manchester
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Manchester. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have a lead on that perfect 2nd Line Engineer role!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your expertise with Microsoft, Citrix, or networking. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your hands-on experience aligns with their needs, especially around troubleshooting and client engagement. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re all about helping you land that dream job. Keep an eye on our listings and make sure your application stands out by tailoring it to the specific role and company culture.
We think you need these skills to ace 2nd Line Service Desk Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Service Desk Engineer role. Highlight your experience with Microsoft technologies, troubleshooting skills, and any hands-on support you've provided. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team's success. Be sure to mention your customer-focused approach and any relevant experiences that showcase your problem-solving skills.
Show Off Your Technical Skills: In your application, don't forget to mention specific technologies you've worked with, like M365, Azure, or Citrix. We love seeing candidates who are proactive and hands-on, so share examples of how you've tackled complex IT issues in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ESK Recruitment LTD
✨Know Your Tech Inside Out
Make sure you brush up on the technologies mentioned in the job description, like Microsoft 365, Azure, and Citrix. Be ready to discuss your hands-on experience with these tools and how you've used them to solve problems in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that showcase your customer service abilities. Think about times when you turned a frustrated client into a satisfied one, and be ready to share those stories.
✨Prepare for Hands-On Scenarios
Expect some practical questions or scenarios during the interview. Brush up on troubleshooting techniques and be ready to explain how you would handle specific technical issues, especially around networking devices and server maintenance.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s growth plans, team dynamics, or the types of projects you might work on. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.