Service Administrator

Service Administrator

Our client the UK s leading designer, manufacturer, and installer of bespoke physical security products are looking for a motivated and experienced Service Administrator to join their team on a temp to perm basis.

Location

Dartford, Kent (office based role)

Salary

up to £40,000 dependant on experience + increase following completion of successful probation

Contract

Temp to Perm

Hours

9am 5pm Monday to Friday

Benefits

25 days annual leave + bank holidays, access to employee health scheme, pension

Key Responsibilities

• Review all engineer report sheets for completeness, accuracy and customer requirements, returning to engineers for correction and tracking completion
• Issue closeout documentation to the customer where no further action is required
• Identify jobs requiring a quote prior to completion and create / send quotes promptly
• Maintain a live list of quotes issued and proactively chase where appropriate
• On receipt of customer PO, process promptly and confirm order progress internally
• Order parts / equipment with suppliers, validate lead times and track delivery dates
• Maintain live parts order list
• Proactively manage all customer communication, ensuring milestone communication is consistently issued
• Maintain accurate job statuses and notes within the system so operational picture is clear
• Support daily end to day review by highlighting ageing jobs, blockers and required actions
• Identify recurring failure points

Qualifications

• Strong service administration experience in field service / maintenance / engineering environment but will also consider strong administration support experience outside of this
• Confident producing quotations, processing orders and managing parts supply chain actions
• Excellent communication and interpersonal skills
• High attention to detail (able to spot missing information)
• Strong organisational skills and able to prioritise managing multiple jobs in parallel
• Strong Microsoft office skills (mainly Word and Excel) and ideally you will have used a CRM or service platform