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- Tasks: Manage service administration tasks and ensure smooth operations for a leading security products company.
- Company: Join the UK's top designer and installer of bespoke physical security solutions.
- Benefits: Enjoy 25 days annual leave, health scheme access, and a pension plan.
- Why this job: Be part of a dynamic team and make a real impact in the security industry.
- Qualifications: Experience in service administration or strong admin skills with attention to detail.
- Other info: Temp to perm role with excellent career growth opportunities in a supportive environment.
The predicted salary is between 24000 - 40000 £ per year.
Our client, the UK's leading designer, manufacturer, and installer of bespoke physical security products, is looking for a motivated and experienced Service Administrator to join their team on a temp to perm basis.
Location: Dartford, Kent (office based role)
Salary: up to £40,000 dependant on experience + increase following completion of successful probation
Contract: Temp to Perm
Hours: 9am - 5pm Monday to Friday
Benefits: 25 days annual leave + bank holidays, access to employee health scheme, pension
Key Responsibilities:
- Review all engineer report sheets for completeness, accuracy and customer requirements, returning to engineers for correction and tracking completion.
- Issue closeout documentation to the customer where no further action is required.
- Identify jobs requiring a quote prior to completion and create/send quotes promptly.
- Maintain a live list of quotes issued and proactively chase where appropriate.
- On receipt of customer PO, process promptly and confirm order progress internally.
- Order parts/equipment with suppliers, validate lead times and track delivery dates.
- Maintain live parts order list.
- Proactively manage all customer communication, ensuring milestone communication is consistently issued.
- Maintain accurate job statuses and notes within the system so operational picture is clear.
- Support daily end to day review by highlighting ageing jobs, blockers and required actions.
Qualifications:
- Strong service administration experience in field service/maintenance/engineering environment but will also consider strong administration support experience outside of this.
- Confident producing quotations, processing orders and managing parts supply chain actions.
- Excellent communication and interpersonal skills.
- High attention to detail (able to spot missing information).
- Strong organisational skills and able to prioritise managing multiple jobs in parallel.
- Strong Microsoft Office skills (mainly Word and Excel) and ideally you will have used a CRM or service platform.
Service Administrator in London employer: eSift Ltd
Contact Detail:
eSift Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their bespoke physical security solutions so you can speak confidently about how your skills align with their needs during the chat.
✨Tip Number 3
Practice your communication skills! As a Service Administrator, you'll need to manage customer interactions effectively. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any questions that come your way.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Service Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight your experience in service administration, especially in field service or maintenance environments. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves a lot of customer communication, make sure to showcase your excellent communication and interpersonal skills in your application. We love candidates who can clearly express their thoughts and ideas!
Be Detail-Oriented: Attention to detail is key for this position. In your application, mention specific examples where you've successfully managed details or spotted errors. We appreciate candidates who can keep things accurate and organised!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your application rolling!
How to prepare for a job interview at eSift Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the key tasks like reviewing engineer report sheets and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you had to manage multiple jobs or resolve issues, and be ready to share those stories during the interview.
✨Highlight Your Attention to Detail
Attention to detail is crucial for a Service Administrator. Be prepared to discuss specific instances where your keen eye for detail made a difference, such as spotting errors in reports or ensuring accurate order processing. This will help you stand out as a candidate who can maintain high standards.
✨Demonstrate Your Organisational Skills
The ability to juggle multiple tasks is essential in this role. Share strategies you use to stay organised, whether it's using tools like spreadsheets or prioritising tasks effectively. Showing that you have a system in place will reassure the interviewer that you can handle the demands of the job.
