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- Tasks: Provide top-notch customer support and technical assistance for life-saving medical equipment.
- Company: Join a leading supplier dedicated to improving healthcare access across Europe.
- Benefits: Competitive salary, excellent training, and a supportive team environment.
- Why this job: Make a real difference in emergency care while developing your skills in a dynamic role.
- Qualifications: Experience in customer service or technical support, with strong communication and organisational skills.
- Other info: Work Monday to Friday, 9am to 5pm, in a passionate and collaborative team.
The predicted salary is between 26000 - 28000 £ per year.
Our client is a leading supplier of life saving medical and training equipment which they distribute across Europe. Working closely with healthcare organisations, charities and emergency services to improve access to high quality, easy to use equipment that supports the chain of survival in medical emergencies. They are currently recruiting for a Customer Support Executive to join their small support team.
Location: Farnborough, Hampshire
Salary: £26,000 - £28,000 (depending on experience)
Hours: Monday to Friday 9am - 5pm
This is a fantastic opportunity to work within a diverse role that combines administrative coordination, customer service and technical assistance, ensuring smooth day to day operations and an excellent client experience. You will be joining a well established team of four who have a true passion for the service provided and you will receive excellent training to work alongside them.
Key responsibilities will be:
- Provide first line technical support (on company products) to customers via phone and email, working through troubleshooting questions
- Handling and managing support cases, ensuring timely resolution and escalation where required
- Organising collection and replacement of faulty products (extensive liaison between the customer and courier company)
- Operate and manage the telephone switchboard, directing calls efficiently
- Set up and maintain new customer and lead records within internal system
- Work closely with the sales team to provide comprehensive administrative and operational support
- Prepare and manage proformas and customer quotes accurately and in a timely manner
Our ideal applicant will have/be:
- Previous experience within a customer service, sales administration or technical support type role
- Strong organisational and multitasking skills
- Excellent communication skills, both written and verbal
- High attention to detail and accuracy
- Customer focused
- Ability to work collaboratively with cross functional teams
- Team player and able to work well with others
To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us.
Customer Support Executive in Frimley employer: eSift Ltd
Contact Detail:
eSift Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Frimley
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they support healthcare organisations. This will help you stand out in interviews and show your genuine interest.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. It’ll boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our team!
We think you need these skills to ace Customer Support Executive in Frimley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or technical support roles you've had, as this will show us you're a great fit for the Customer Support Executive position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer support and how your background aligns with our mission. Share specific examples of how you've provided excellent service in the past to really make your application stand out.
Showcase Your Communication Skills: Since communication is key in this role, ensure your written application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly to reflect the kind of support we provide to our clients.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application reaches us quickly. Plus, it’s super easy – just click the 'apply now' button!
How to prepare for a job interview at eSift Ltd
✨Know the Product Inside Out
Make sure you familiarise yourself with the company's medical and training equipment. Understanding the products will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you ensure a positive client experience.
✨Demonstrate Team Spirit
Since this role involves working closely with a small team, be ready to discuss how you collaborate with others. Share instances where teamwork led to successful outcomes, emphasising your ability to work well with cross-functional teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.