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- Tasks: Manage service jobs, ensuring smooth communication and completion from start to finish.
- Company: Leading designer and manufacturer of bespoke physical security products in the UK.
- Benefits: Up to £40,000 salary, 25 days leave, health scheme, and pension.
- Why this job: Join a dynamic team and play a key role in customer satisfaction and service efficiency.
- Qualifications: Experience in service administration or strong admin skills with attention to detail.
- Other info: Temp to perm role with opportunities for growth in a supportive environment.
The predicted salary is between 32000 - 40000 £ per year.
Our client, the UK’s leading designer, manufacturer, and installer of bespoke physical security products, is looking for a motivated and experienced Service Administrator to join their team on a temp to perm basis.
Location: Dartford, Kent (office based role)
Salary: up to £40,000 dependant on experience, increase following completion of successful probation
Contract: Temp to Perm
Hours: 9am – 5pm Monday to Friday
Benefits: 25 days annual leave, bank holidays, access to employee health scheme, pension
Reporting into the Head of Customer Service, you will be providing end-to-end administrative control of service jobs once the engineer has attended. This role ensures that every job is progressed to completion through strong ownership, accurate system control, and proactive customer communications.
As the Service Administrator, you are responsible for controlling the highest-risk part of the service workflow: Engineer report sheets, close-out, quotations, purchase order processing, parts ordering, customer communication, and return visit readiness. Your aim is to ensure nothing stalls in between stages and that customers receive clear updates at each milestone so they do not have to chase.
Key Responsibilities, but not limited to:
- Review all engineer report sheets for completeness, accuracy, and customer requirements, returning to engineers for correction and tracking completion
- Issue closeout documentation to the customer where no further action is required
- Identify jobs requiring a quote prior to completion and create/send quotes promptly
- Maintain a live list of quotes issued and proactively chase where appropriate
- On receipt of customer PO, process promptly and confirm order progress internally
- Order parts/equipment with suppliers, validate lead times, and track delivery dates
- Maintain live parts order list
- Proactively manage all customer communication, ensuring milestone communication is consistently issued
- Maintain accurate job statuses and notes within the system so operational picture is clear
- Support daily end-to-day review by highlighting ageing jobs, blockers, and required actions
- Identify recurring failure points
Our ideal applicant will have/be:
- Strong service administration experience in field service/maintenance/engineering environment but will also consider strong administration support experience outside of this
- Confident producing quotations, processing orders, and managing parts supply chain actions
- Excellent communication and interpersonal skills
- High attention to detail (able to spot missing information)
- Strong organisational skills and able to prioritise – managing multiple jobs in parallel
- Strong Microsoft Office skills (mainly Word and Excel) and ideally you will have used a CRM or service platform
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the “apply now” button below. Your CV will then be held on our central database; if for any reason you do not wish us to retain your details, please contact us.
Service Administrator in Dartford employer: eSift Ltd
Contact Detail:
eSift Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Administrator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their service workflow and think about how your skills can help streamline processes. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! As a Service Administrator, you'll need to keep customers updated and manage multiple tasks. Role-play with a friend or family member to get comfortable explaining your experience and how you handle customer interactions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Administrator in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service administration experience and any relevant achievements to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Administrator role. Be sure to mention your strong communication skills and attention to detail.
Showcase Your Organisational Skills: In your application, give examples of how you've managed multiple tasks or projects simultaneously. We love to see candidates who can juggle responsibilities like a pro!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at eSift Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with the key tasks like managing engineer report sheets, processing orders, and maintaining customer communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to discuss how you've effectively communicated with clients in the past. Think of specific examples where you’ve kept customers updated or resolved issues proactively. This will highlight your interpersonal skills and attention to detail.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively. You might want to share a story about a time when you successfully juggled several jobs at once, ensuring nothing stalled. This will showcase your ability to handle the fast-paced environment of service administration.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or specific challenges the service team faces. This shows that you’re not just interested in the job, but also in how you can contribute to their success.
