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- Tasks: Assist overseas visitors with NHS service charges and ensure compliance with regulations.
- Company: Join the East Sussex Healthcare NHS Trust, a vital part of the community.
- Benefits: Enjoy staff development, NHS pension scheme, and access to onsite nurseries.
- Why this job: Make a difference by supporting patients and navigating healthcare regulations.
- Qualifications: Basic Excel skills and a proactive approach to administrative tasks.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Charging overseas visitors for some NHS services in England - also known as ‘cost recovery’ - is set out in law under the NHS (Charges to Overseas Visitors) Regulations 2015 (as amended). The role can be based at either Eastbourne District General Hospital or Conquest Hospital in Hastings, however cross site cover and travel is expected to all Trust sites as required.
The Overseas Visitors team have the responsibility to make sure that East Sussex Healthcare NHS Trust complies with the above regulations and identifies patients who are overseas visitors. The work is very varied and some examples include:
- the patient proving their entitlement to free NHS hospital healthcare;
- the patient confirming entitlement under a number of reciprocal health agreements;
- the patient being required to pay for the services they receive.
There will be instances where face to face contact with patients will be required, however the majority of the work is office based, using daily reports and referrals from other Trust departments to identify possible chargeable patients who then need to be fully investigated. This involves sending letters in the post, using patient email addresses to request evidence as well as informing patients what they are required to pay.
The Overseas Visitor Officer must be able to demonstrate knowledge and initiative to provide a range of administrative services to support the work of the overseas visitors’ team and support the overseas visitor manager / Head of Income and Contracting on specific projects. The role acts as first point of contact for enquiries, inputs information, maintains databases, and carries out detailed investigations. The officer supports patients for evidence that we need to obtain for them to be entitled to free NHS hospital services and supports patients who are asked to pay.
The main Microsoft Office software used is Microsoft Excel, and the successful candidate must be able to demonstrate a basic understanding of how to use Excel, including moving data between worksheets, updating cells with information without losing a previous note, as well as understanding basic calculation functions.
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries, staff restaurants, and accommodation. In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
If you have any questions about this position please do not hesitate to contact us.
Overseas Visitors Officer | East Sussex Healthcare NHS Trust in St Leonards employer: ESHT
Contact Detail:
ESHT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overseas Visitors Officer | East Sussex Healthcare NHS Trust in St Leonards
✨Tip Number 1
Get to know the NHS regulations inside out! Understanding the legal framework around charging overseas visitors will not only help you in interviews but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your Excel skills! Since you'll be using it daily, brush up on moving data between worksheets and basic calculations. It’ll give you a leg up during assessments or discussions about your technical abilities.
✨Tip Number 3
Don’t shy away from showcasing your communication skills. Whether it's face-to-face with patients or sending emails, being able to convey information clearly is key. Think of examples where you've successfully communicated complex information.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the East Sussex Healthcare NHS Trust team.
We think you need these skills to ace Overseas Visitors Officer | East Sussex Healthcare NHS Trust in St Leonards
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so avoid using AI-generated content. Share your unique experiences and motivations that make you a great fit for the Overseas Visitors Officer role.
Show Off Your Skills: Make sure to highlight your administrative skills, especially your knowledge of Microsoft Excel. We’re looking for someone who can handle data like a pro, so mention any relevant experience you have with moving data, updating cells, and using basic calculations.
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application accordingly. Mention specific examples from your past that relate to the responsibilities of the role, like handling enquiries or supporting patients with their entitlement to NHS services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do, so get started today!
How to prepare for a job interview at ESHT
✨Know Your Regulations
Familiarise yourself with the NHS (Charges to Overseas Visitors) Regulations 2015. Understanding these regulations will not only show your commitment to the role but also help you answer questions confidently about how you would handle various scenarios involving overseas visitors.
✨Excel Skills Matter
Brush up on your Microsoft Excel skills before the interview. Be prepared to discuss how you've used Excel in previous roles, especially in terms of data management and calculations. You might even be asked to demonstrate your knowledge during the interview!
✨Communication is Key
Since this role involves face-to-face contact with patients, practice your communication skills. Think about how you would explain complex information clearly and compassionately to someone who may not understand the NHS system. Role-playing with a friend can help!
✨Show Initiative and Problem-Solving Skills
Prepare examples from your past experiences where you've demonstrated initiative or solved problems effectively. This could involve investigating patient entitlements or managing enquiries. Highlighting these skills will show that you're proactive and ready to support the overseas visitors' team.
