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We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £700 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
The Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
Job overview
An opportunity has arisen for an Elective outpatient Supervisor Role within our Fast Track Booking Service. The applicant would be expected to be able to demonstrate previous supervisory experience and a strong knowledge of the Cancer pathways.
Main duties of the job
The Successful applicant would be supporting the Elective Booking Manager in the running of the Appointments officer including electronic rostering, leave and performance. You would need to be confident, pro-active and have excellent communication skills. Knowledge of National performance targets is desirable and an understanding of organisational objectives. You would be expected to ensure all bookings are managed in line with Trust and national policies and that all documentation is administered. Experience within the NHS would be desirable.
Working for our organisation
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Detailed job description and main responsibilities
Please refer to the job description attached.
Person specification
Qualifications
- Educated to GCSE (or equivalent) to include English and Maths Grade C or above.
- NVQ3 admin or proven equivalent experience
- Evidence of continued development to NVQ4 equivalent including: o Knowledge of Human Resources Policy and Procedures o Knowledge of Outpatients appointment management o Staff supervision and customer care.
Experience
- Previous experience in an Administration working environment
- Experience of managing administration staff
- Managing conflict in the workplace
- Experience and understanding of a PAS system
- Experience and thorough working knowledge of Oasis and the Clinics for OPD
- Working to tight deadlines and prioritising workload
- Customer care skills and experience in the NHS
- Managing rotas for groups of staff
- Experience of dealing with PALS, Complaints and Datix incidents
- Experience of recruitment and selection of staff
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
- The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
- Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
- Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
- Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
- Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
- Safe
- Effective
- Caring
- Responsive and
- Well led
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications.
Job title Elective Outpatient Booking Manager Additional information
Beverley Watkins
Elective Outpatient Booking Manager – Medical and Urgent Suspected Cancer
Beverley.watkins6@nhs.net
Ext: 794502
#J-18808-Ljbffr
Elective Fast Track Booking Supervisor in Hastings employer: ESHT
East Sussex Healthcare NHS Trust is an exceptional employer, offering a supportive and collaborative work environment for Clinical Support Workers at the Bexhill Irvine Unit. With a strong focus on staff development and a commitment to high-quality rehabilitation services, employees benefit from ongoing training opportunities and a friendly team atmosphere that fosters personal and professional growth. Working in this dynamic setting not only allows you to make a meaningful impact on patient care but also ensures that no two days are ever the same.
