Practice Manager (Operations) in Surrey

Bourne Health seek a Practice Manager (Operations) who will provide senior leadership and oversight of the day-to-day operational running of Esher Green Surgery, ensuring that all non-clinical functions operate effectively and support the delivery of high-quality patient services. This role requires a confident leader who can quickly understand the needs of the practice, stabilise and strengthen operational systems, and drive improvements where required.

Main duties of the job

Key Responsibilities:

• The Practice Manager (Operations) plays a vital role in supporting the Partners, Practice Team and other Senior Leaders and ensures the smooth functioning of all systems and procedures, to maintain the highest standards of patient care.
• The Practice Manager (Operations) will play a pivotal role in building and maintaining positive relationships both internally and externally.
• Internally, close collaboration with the Senior Management team will be essential for aligning operational strategy and leadership with organisational goals.
• Externally, the Practice Manager (Operations) will engage with suppliers of services to ensure effective partnerships and service delivery.
• Collaboration with other GP practices and practice groups may be required for industry insights and best practices.

Esher Green Surgery is based in Esher, Surrey.

Job responsibilities:

• Oversee the day-to-day operations of the Practice, ensuring staff achieve their primary responsibilities.
• Ensure the Practice and Team are operating within organisational policies and procedures.
• Manage the Patient Participation Group.
• Act as the primary point of contact for NHSE, ICB, community services, suppliers and other external stakeholders.
• Organise and Lead Practice Meetings, ensuring accurate minutes are taken and circulated.
• Coordinating the Practice's diary, ensuring meetings are scheduled appropriately.
• Implement a robust system for rota management for the Practice to ensure there is adequate cover at all times.
• Source and manage locum use when required.
• Act as the On-call manager for Extended Access Hours.
• Ensure all systems/processes are documented for contingency reasons.
• Functional management of all clinical and administrative team members.
• Direct line management of Non-Clinical team members.
• Lead on recruitment of all team members.
• Ensure all Appraisals are conducted.
• With the support of a HR Manager, ensure the practice is compliant with all HR management matters.
• Managing team performance related matters as required in line with the relevant policy.
• Proactively work to reduce turnover and sickness.
• Manage Holidays to support a robust rota and team cover in the Practice.