GP Assistant in Esher

The GPAssistant (GPA) will support GPs, Clinical Pharmacists and the wider clinicalteam, by providing high-quality administrative support, to improve patientflow, enhance patient experience, and enable clinicians to work moreefficiently. The postholder will primarily work as part of the medicines team,alongside the Clinical Pharmacists, performing Prescription Clerk tasks, supportingsafe and effective prescribing processes.

Main duties of the job

• Work as part of the medicines team, supporting and liaising closely with the Clinical Pharmacists to ensure safe and efficient prescribing workflows.
• Assist with medicines-related administrative tasks such as medication queries, prescription synchronisation, repeat prescription processing, and monitoring requirements.
• Collate information for medication reviews and support medicines optimisation initiatives.
• Communicate with patients regarding medication changes, prescription availability, and follow-up actions.

Administrative & Workflow Support

• Manage incoming clinical correspondence as directed by GPs or pharmacists, including coding, summarising, and task allocation.
• Support the practice with recall programmes, data quality, and ensuring accurate clinical recording.
• Assist with the organisation of patient appointments, investigations, and follow-ups.
• Liaise with hospitals, community services, and other external providers to support smooth care coordination.
• Provide patients with clear information regarding their care pathways, results handling, and medication processes.
• Support health promotion initiatives and signpost patients to appropriate services within the practice and local community.

Provide chaperone support where required

Support the management of long-term condition recall processes

About us

Bourne Health is the largest primary care provider in South West London, serving diverse communities across multiple GP surgeries. We are committed to delivering high-quality, patient-centred care, underpinned by innovation, community engagement, and operational excellence.

Job responsibilities

• Work as part of the medicines team, supporting and liaising closely with the Clinical Pharmacists to ensure safe and efficient prescribing workflows.
• Assist with medicines-related administrative tasks such as medication queries, prescription synchronisation, repeat prescription processing, and monitoring requirements.
• Collate information for medication reviews and support medicines optimisation initiatives.
• Communicate with patients regarding medication changes, prescription availability, and follow-up actions.

Administrative & Workflow Support

• Manage incoming clinical correspondence as directed by GPs or pharmacists, including coding, summarising, and task allocation.
• Support the practice with recall programmes, data quality, and ensuring accurate clinical recording.
• Assist with the organisation of patient appointments, investigations, and follow-ups.
• Liaise with hospitals, community services, and other external providers to support smooth care coordination.
• Provide patients with clear information regarding their care pathways, results handling, and medication processes.
• Support health promotion initiatives and signpost patients to appropriate services within the practice and local community.

Provide chaperone support where required.

Support the management of long-term condition recall processes.

This list is not exhaustive, and all team members should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the organisation.

Your individual job plan will be agreed with your line manager. This will be subject to change in accordance with the needs of the organisation.

Key Relationships:

Internal:

Members of the Senior Management team

Colleagues within The Bourne Partnership

External:

Other GP practices and practice groups

Other external organisations

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person, those staff will be liable to disciplinary action up to and including dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the organisations FOI procedure if they receive a written request for information.

Information Governance

All staff must comply with information governance requirements. These includes statutory responsibilities (such as compliance with the Data Protection Act), following national guidance (such as the NHS Confidentiality Code of Practice) and compliance with local policies and procedures (such as the Trust\’s Confidentiality policy). Staff are responsible for any personal information (belonging to staff or patients) that they access and must ensure it is stored, processed and forwarded in a secure and appropriate manner

Post holders must at all times fulfil their responsibilities with regard to The Bourne Partnerships Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that The Bourne Partnerships health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required to reduce HCAIs. All post holders must comply with the Partnerships Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy and Personal Protective Equipment Policy. Risk Management All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with The Bourne Partnerships use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager or stated to be mandatory.

Flexible Working

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern and multiple sites so that we can offer services in the evenings or at weekends.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Sustainability

It is the responsibility of all staff to minimise the environmental impact by recycling wherever possible, switching off lights, computers monitors and equipment when not in use, minimising water usage and reporting faults promptly.

The Bourne Partnership is committed to providing a healthy and safe environment for staff, patients and visitors. Staff are therefore not permitted to smoke on organisational property.

Person Specification

Other Requirements

• Maintain confidentiality at all times
• Flexibility to work outside of core office hours

Qualifications

• IT proficiency, including EMIS/SystmOne or willingness to learn.
• NVQ Level 2/3 in Health & Social Care or equivalent certification.
• Phlebotomy training or willingness to complete training.

Personal Qualities

• Polite and confident
• Flexible and co-operative
• Excellent interpersonal skills
• Motivated and proactive
• Ability to use initiative and judgement
• Ability to work under pressure

Experience

• Experience working in a primary care, healthcare, or other patient-facing environment.
• Previous experience as a GP Assistant, HCA, Practice Administrator, or similar role.

Skills

• Excellent organisational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and manage workload under supervision.
• Ability to work effectively as part of a multiprofessional team, including GPs, nurses, and clinical pharmacists.
• Understanding of medicines management or prescribing workflows

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.