At a Glance
- Tasks: Provide 1st line IT support for hardware and software issues, both remotely and in person.
- Company: Join a leading software & services company in the utility sector based in Chorley.
- Benefits: Enjoy a competitive salary, hybrid working, and time for college studies during your apprenticeship.
- Other info: Flexible working patterns available to suit your needs and promote a diverse workplace.
- Why this job: Kickstart your IT career with hands-on experience and training in a supportive environment.
- Qualifications: 4 GCSEs including Maths and English, plus a Level 2 IT qualification or relevant experience.
The predicted salary is between 31500 - 38500 £ per year.
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
Department: Corporate IT
Reports To: IT Service Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary Grade: 1
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. However, during your initial training period the need to be in office with other team members will be essential. You will be allowed 20% of your working week for the duration of your apprenticeship/course to either attend college during term time or use the time working from the office for college studies. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
POSITION RESPONSIBILITES
- Provide remote and face to face day-to-day 1st line support for both hardware and software including Microsoft, Google Android, Apple iOS and general hardware support (e.g. PC, Printer, Laptop)
- Providing assistance to resolve support issues or escalating the call within the relevant team
- Dealing with software issues e.g installation and upgrades
- Working on an IT Service Desk Platform to pick up, progress and action tickets coming into the 1st Line support queue
- Providing basic training over the phone for stakeholders when needed
- Assist with set up and resource deployment, including new user set up's, maintenance and control of user accounts, emails, password resets, and logins including network and third-party systems
- Support Starters, Leavers & Movers within ESG
- Hardware builds
- Check in hardware & deliveries to Corporate IT
- Keep up to date notes on the work completed through the helpdesk
Position Responsibilities
- 4 x GCSE at A*-D / 9-3 which must include GCSE Maths at A*-C / 9-4 and English at A*-D / 9-3 or equivalent, and a Level 2 Qualification in an IT related field or relevant industry experience
About You
- We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
- Good written and verbal communication
- A strong sense of pride and accountability
- Able to manage workload and prioritise
- Able to work as part as a team or individually
- Able to gather relevant information systematically to troubleshoot and resolve issues
- Able to demonstrate ESGs key values of:
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/
IT Support Apprentice in Euxton employer: Esg
As a leading software and services company in Chorley, we pride ourselves on fostering a collaborative and inclusive work culture that values excellence and integrity. Our hybrid working model offers flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the dynamic utility sector. Join us to be part of a passionate team dedicated to delivering innovative solutions and exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice in Euxton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Esg values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Esg might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Esg!
✨Direct Apply to Esg
Let's not forget to apply directly through the Esg website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Apprentice in Euxton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Esg.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Esg. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Esg
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
