At a Glance
- Tasks: Support client operations and manage registrations while delivering exceptional customer service.
- Company: Leading software and services company in the utility sector, based in Chorley.
- Benefits: Hybrid working, flexible hours, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a focus on collaboration and integrity.
- Why this job: Join a dynamic team and make a real impact in the energy sector.
- Qualifications: Strong admin skills, excellent communication, and a customer-focused mindset.
The predicted salary is between 25000 - 30000 £ per year.
We are an innovative and market‑leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients.
Department: Industry Operations; Reports To: Team Manager; Work Location: Chorley - Hybrid; Hours of Work: 37.5; Position Type: Full‑Time; Rate Type: Salary; Grade: 2.
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. During your initial training period the need to be in the office with other team members will be essential. While this position is full‑time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
Position Responsibilities:
- Perform general administrative duties and support operational processes.
- Manage client registrations and supplier changes in line with industry regulations.
- Communicate professionally with clients, third parties, and internal teams.
- Provide exceptional customer service and build strong client relationships.
- Analyse data to support decision‑making and resolve operational exceptions.
- Maintain accurate records and ensure quality control across tasks.
- Support stakeholder management and handle administrative coordination.
About You:
You are a proactive and personable individual who thrives in both team and independent settings. You bring:
- Strong administrative and organisational skills.
- Excellent written and verbal communication.
- Analytical thinking and problem‑solving abilities.
- High attention to detail and accuracy.
- A customer‑focused mindset with empathy and professionalism.
- Proficiency in Microsoft Office and data analysis tools.
- A willingness to learn and grow within the energy sector.
We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
You Will Have:
- Good problem‑solving techniques
- Good interpersonal skills
- Excellent written and verbal communication skills
- Excellent interpersonal and team working capabilities
- Excellent attention to detail
- Willingness to learn
- Able to work as part of a team or individually
- GCSE Math's grade C, 4 or equivalent
- GCSE English grade C, 4 or equivalent
You Will Be:
- Able to demonstrate self‑motivation and initiative
- Able to project a professional image
- Able to work effectively under pressure
- Able to focus on both detail and accuracy
ESG's Key Values:
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
ISO Awareness:
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
For more information on how we process your information please see our privacy notice which can be found on our website here.
Associate Client Operations Administration in Euxton employer: Esg
As an innovative leader in the software and services sector, our company offers a dynamic work environment in Chorley that fosters collaboration and personal growth. With a hybrid working policy, we prioritise flexibility to accommodate individual needs while providing comprehensive training and support for career advancement. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to our mission of delivering exceptional service to our clients in the utility sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Operations Administration in Euxton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Esg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Esg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate Client Operations Administration in Euxton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Esg:Your cover letter is your chance to shine! Tell us why you want to work at Esg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Esg!
How to prepare for a job interview at Esg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
