At a Glance
- Tasks: Lead the Gas Team to deliver top-notch customer service and operational excellence.
- Company: Innovative software & services company in the energy sector, based in Chorley.
- Benefits: Hybrid working, flexible hours, and opportunities for personal development.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Join a dynamic team making a real impact in the energy industry.
- Qualifications: Passion for customer service and experience in operations management.
The predicted salary is between 36000 - 60000 £ per year.
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
Department: Retail Operations
Reports To: Senior Operations Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary Grade: 3
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. However, during your initial training period the need to be in the office with other team members will be essential. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
A fantastic opportunity has arisen for individuals to work in the energy sector within a Managed Service environment. Our products are specifically developed to provide energy suppliers with the support they require to manage day to day data operations between themselves, regulators and Industry parties. Your role as a Gas Team Manager will be to work with the ESG Retail Gas team to meet and exceed the expectations of our clients through the management of back-office operations. You will ensure a high-level service, swift and easy resolution of issues through exception management and continuous improvement practices. You will people manage to meet target service levels and ensure the smooth running of the service.
Position Responsibilities
- Managing the operational delivery of the gas team
- Supporting the management of onboarding of new customers and new service lines for existing customers
- Responsible for the delivery of the highest standard customer service and quality for the client
- Achieve operating plans and all SLAs, with a thorough understanding of scope, service levels & any customer specific services.
- Communicate weekly performance statistics.
- Liaise with the wider business to support successful delivery of our service and to drive continuous service improvements.
- Embedding a customer centric culture into the gas team
- Promotion of a positive working culture throughout the gas team
- Working with key industry bodies, e.g. Elexon, KPMG, Xoserve, Gemserve
- Driving effectiveness (compliance with industry & ESG processes) and efficiency of service delivery, with specific focus on: Process Improvement & Automation.
- Managing to SLA - driving a 'zero service credit' culture throughout
- Efficiency improvements year on year in Productivity, Efficiency & Effectiveness
- Customer retention through excellent quality of service delivery and customer feedback
- Successful completion of Supplier industry audits
- Successful implementation of new products and software industry releases into Production service
- Ensure team 1-2-1s and coaching are completed
- Attendance Management to staff contractual hours at SLA thresholds, managing work peaks and troughs effectively and minimizing any requirement for overtime
- Performance Management to maintain productivity
- Training and Development Plans to encourage staff personal development and internal progression
About You
Knowledge/Skills you must possess:
- Passionate about customer service and quality of service delivery.
- Consistently driving forward higher standards of performance
- Focused, pro-active, organized, tenacious and dedicated to customer delivery
- Ability to lead and motivate busy operations teams to achieve business objectives
- Strong communication skills, providing leadership which is calm under pressure and being a team player.
- Conscientious with a strong sense of pride and personal accountability
- Able to confidently provide feedback and coaching support to the teams via performance management
Experience
- Operational knowledge of the Energy sector is essential.
- Prior experience of business process outsourced management (as either a provider or consumer) is essential.
- Prior experience of business process automation is desirable, but not essential.
- Prior experience in management is desirable, but not essential
- Prior exposure to ESG software and services is desirable, but not essential.
Able to demonstrate ESGs key values of Excellence: be accountable to deliver our best, Passion: show how much we care each day, Integrity: do the right thing when no one is looking, Collaboration: work together to succeed together.
ISO Awareness
Follow IMS Policies
Reporting of Incidents
ISO Responsibilities
ISO Staff Awareness
We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Gas Team Manager in Chorley employer: ESG
As a leading software and services company in Chorley, we pride ourselves on fostering a collaborative and inclusive work culture that values excellence and integrity. Our hybrid working model offers flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the dynamic utility sector. Join us to be part of a passionate team dedicated to delivering innovative solutions and exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Team Manager in Chorley
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughESG's Website
Don’t forget to apply directly through ESG's website for the full-time Gas Team Manager role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Gas Team Manager in Chorley
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ESG. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at ESG
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of ESG.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to ESG.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
