Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Gas Team to deliver top-notch customer service and operational excellence.
- Company: Innovative software & services company in the energy sector, based in Chorley.
- Benefits: Hybrid working, flexible hours, and opportunities for personal development.
- Why this job: Join a dynamic team making a real impact in the energy industry.
- Qualifications: Passion for customer service and experience in operations management.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
Department: Retail Operations
Reports To: Senior Operations Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary Grade: 3
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. However, during your initial training period the need to be in the office with other team members will be essential. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
A fantastic opportunity has arisen for individuals to work in the energy sector within a Managed Service environment. Our products are specifically developed to provide energy suppliers with the support they require to manage day to day data operations between themselves, regulators and Industry parties. Your role as a Gas Team Manager will be to work with the ESG Retail Gas team to meet and exceed the expectations of our clients through the management of back-office operations. You will ensure a high-level service, swift and easy resolution of issues through exception management and continuous improvement practices. You will people manage to meet target service levels and ensure the smooth running of the service.
Position Responsibilities
- Managing the operational delivery of the gas team
- Supporting the management of onboarding of new customers and new service lines for existing customers
- Responsible for the delivery of the highest standard customer service and quality for the client
- Achieve operating plans and all SLAs, with a thorough understanding of scope, service levels & any customer specific services.
- Communicate weekly performance statistics.
- Liaise with the wider business to support successful delivery of our service and to drive continuous service improvements.
- Embedding a customer centric culture into the gas team
- Promotion of a positive working culture throughout the gas team
- Working with key industry bodies, e.g. Elexon, KPMG, Xoserve, Gemserve
- Driving effectiveness (compliance with industry & ESG processes) and efficiency of service delivery, with specific focus on: Process Improvement & Automation.
- Managing to SLA - driving a 'zero service credit' culture throughout
- Efficiency improvements year on year in Productivity, Efficiency & Effectiveness
- Customer retention through excellent quality of service delivery and customer feedback
- Successful completion of Supplier industry audits
- Successful implementation of new products and software industry releases into Production service
- Ensure team 1-2-1s and coaching are completed
- Attendance Management to staff contractual hours at SLA thresholds, managing work peaks and troughs effectively and minimizing any requirement for overtime
- Performance Management to maintain productivity
- Training and Development Plans to encourage staff personal development and internal progression
About You
Knowledge/Skills you must possess:
- Passionate about customer service and quality of service delivery.
- Consistently driving forward higher standards of performance
- Focused, pro-active, organized, tenacious and dedicated to customer delivery
- Ability to lead and motivate busy operations teams to achieve business objectives
- Strong communication skills, providing leadership which is calm under pressure and being a team player.
- Conscientious with a strong sense of pride and personal accountability
- Able to confidently provide feedback and coaching support to the teams via performance management
Experience
- Operational knowledge of the Energy sector is essential.
- Prior experience of business process outsourced management (as either a provider or consumer) is essential.
- Prior experience of business process automation is desirable, but not essential.
- Prior experience in management is desirable, but not essential
- Prior exposure to ESG software and services is desirable, but not essential.
Able to demonstrate ESGs key values of Excellence: be accountable to deliver our best, Passion: show how much we care each day, Integrity: do the right thing when no one is looking, Collaboration: work together to succeed together.
ISO Awareness
Follow IMS Policies
Reporting of Incidents
ISO Responsibilities
ISO Staff Awareness
We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Gas Team Manager in Chorley employer: Esg
Contact Detail:
Esg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gas Team Manager in Chorley
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the context of the utility sector. This will show your passion and commitment to delivering excellent customer service.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your experience in managing teams and improving processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Gas Team Manager position.
We think you need these skills to ace Gas Team Manager in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Gas Team Manager role. Highlight your experience in the energy sector and any relevant management skills that align with our needs. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Passion: Since we’re all about delivering top-notch customer service, don’t hold back on sharing examples of how you've gone above and beyond for clients in the past. We love seeing that passion shine through in your application!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Esg
✨Know Your Stuff
Make sure you brush up on your knowledge of the energy sector and the specific software solutions the company offers. Familiarise yourself with key industry bodies like Elexon and KPMG, as well as ESG's values. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Gas Team Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples from your past experiences where you've successfully managed operations or improved team performance. Highlight your communication skills and how you handle pressure.
✨Emphasise Customer Service Excellence
Since the role focuses heavily on customer service, be ready to discuss how you've delivered high-quality service in previous positions. Share specific instances where you resolved issues swiftly or implemented improvements that enhanced customer satisfaction.
✨Be Open About Flexibility
The company values flexibility, so if you have specific needs regarding your work schedule, don’t hesitate to mention them during the interview. This shows that you're proactive and willing to communicate your requirements, which is a great trait for a manager.