Senior Project Manager in Bridgnorth

Department: Delivery Services

Reports To: Head of Projects

Work Location: Chorley - Hybrid

Hours of Work: 37.5

Position Type: Full‑Time

Rate Type: Salary

Grade: 5

Summary

We are an innovative and market‑leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients. With this role you will be working on our CRM & Billing solution which features a customer‑driven proactive roadmap that introduces innovation for the billing of new digital energy services across the utilities market. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential.

Mission

• Everyone is equally valued and understands their contribution.
• We all feel we’re driving forward the best versions of ourselves.
• We feel equipped to do our jobs and understand why it’s important.
• We feel empowered to do our best.
• We utilise best practices with our tools and our processes.
• We put the customer at the heart of what we do.
• We understand the value of continuous improvement and are always questioning 'could we do better?'

Position Responsibilities

• Delivering projects within the ESG projects portfolio within the agreed Time/Cost/Quality/Scope targets with a focus on ensuring the right level of governance needed to ensure a smooth and successful delivery.
• Ensure projects are delivered efficiently and effectively, with a focus on timely project closure alongside a safe and smooth handover to BAU.
• Managing a diverse team across the organisation and managing a variety of internal stakeholders across the company aligning decisions and updates throughout delivery.
• Delivering detailed business cases, benefits review and return on investment plans for initiated projects and throughout the lifecycle to feed into key decision‑making forums.
• Comfortable with the ambiguity associated with innovative change, confident facilitating complex and technical workshops and discussions throughout, from project definition to unforeseen issue resolution.
• Able to define and deliver first‑of‑type projects/workstreams, including creating the supporting governance and associated artefacts.
• Manage the end‑to‑end delivery of projects within your remit including the coordination of all processes and teams involved in onboarding, integrating, and migrating Clients onto ESG products and services, utilising a SaaS‑based delivery model, alongside tailored interactions where appropriate.
• Engage with the wider Delivery Services teams to plan the appropriate delivery approach, utilising and adhering to our quality management and delivery frameworks, whilst ensuring resources are in place to underpin the delivery.
• Engage with the wider business to support the estimating of pre‑sales opportunities, with a focus on correctly scoping, planning and estimating from the beginning of the lifecycle.
• Work closely with the Account Managers and Service Delivery Managers to ensure appropriate Client stakeholder management and communication ranging from the Client's Project Management team to Executive level.
• Manage Project and Programme level RAIDs, escalating to Executive / Board level for areas that require close attention and action.
• Accurately estimate and forecast the resources required to deliver the projects within your control, including continuously monitoring actuals versus agreed budgets and refining forecasts accordingly.
• Act as an escalation point for delivery issues that cannot be resolved within the project team.
• Ensure the timely and quality creation, review and/or approval of all relevant project related artefacts, including commercial client‑facing documents such as Statements of Work (SOWs) and internal facing documents such as PID's.
• Manage or support the production of relevant and applicable programme definition documentation and internal business cases, where relevant, to support the delivery of large‑scale internal and industry‑driven change programmes.
• Work closely and coordinate with other third‑party providers, ranging from Client's third‑party providers through to ESG's partners and vendors.
• Actively promote the sharing of lessons learned across the delivery team and beyond including the actions taken to address specific scenarios throughout delivery and reporting back on key themes encountered.
• Rigorously monitor baselines to prevent revenue leakage alongside ensuring baselines are controlled using change control, alongside the continuous monitoring of internal cost to deliver through timesheet recordings.
• Manage Project Boards and Steering Committees both internally and externally utilising the appropriate level of governance to suit the needs of the engagement.
• Own and/or support the maintenance of the project delivery lifecycle framework, processes, procedures, and templates relevant to your team/area(s), periodically reviewing documentation and tools to keep them up to date with changes and continuously improving processes.
• Support the allocation of new projects and pre‑sales support to the Delivery team according to skills/knowledge/capacity.
• Produce accurate and timely status reporting both internally and externally to the Client, both for projects within your remit and for your direct reports where appropriate.
• Produce accurate and timely financial tracking, reporting and invoicing, both for projects within your remit and for your direct reports where appropriate.
• Input into internal governance Boards and Steering Committees to oversee the delivery of the Portfolio across the business.
• Work with other delivery services colleagues to support ESG's client‑centric delivery approach (internal and external clients), utilising project management qualities such as effective communication, team building, professionalism, judgement and insight, empathy, and integrity.
• Manage client‑led discovery phases for large‑scale client implementations to validate, agree and refine the approach to implementing ESG products into client existing landscapes.
• Manage simultaneous project implementations and engagements often across portfolios or programmes.
• Support, mentor and potentially line manage junior members of staff.
• Support the ongoing development of the Project and Delivery Services team including recommending and driving the adoption of best practice tools and techniques, skills and competencies.
• Identify additional sales/opportunities and liaise with the Account Managers and/or Service Delivery Managers to ensure that the client's needs are met.
• All other related duties as assigned.

Experience – About You

• Minimum of 5 years’ relevant experience in a Project Management, or equivalent, customer‑facing role.
• Experience of business case definition, benefits management and a focus on providing return on investment.
• Experience of delivering 'first‑of‑type' projects and defining project governance and delivery models.
• Experience of developing 'first‑of‑type' delivery plans and associated artefacts.
• Experience of software‑as‑a‑service or 'off‑the‑shelf' software and services deliveries.
• Experience in best practice project management methodologies.
• Experience of delivering large projects or programmes in a commercial environment.
• Experience of identifying and managing stakeholders at all levels including proactive engagement planning and reporting.
• Experience building a diverse delivery team and facilitating successful outcomes.
• Experience of owning projects/programme budgets > £500k / 1,000‑man days of work.
• Delivery of high levels of customer (internal and external) experience.
• Proven ability to deliver multiple projects at one time while achieving high customer satisfaction.
• Experience of working in a fast‑paced role or environment.
• Energy Industry experience is desirable but not essential.
• Experience using Project Portfolio Management tools, alongside MS Project, SharePoint and timesheet recording systems (i.e. Netsuite).
• Flexibility to travel throughout the UK, and potentially globally, and to spend time on Client sites supporting them face‑to‑face for extended periods as required to meet Client expectations and project deliverables.
• Experience of the full Software Development and Implementation Lifecycle.
• Experience in waterfall and agile delivery methodologies.

Education and Credentials

• PRINCE2 Foundation and Practitioner.
• Managing Successful Programmes Foundation and Practitioner (desirable but not essential).
• Agile Project Management Delivery qualification (desirable but not essential).

You Will Be

• Be able to communicate clearly with stakeholders at all levels.
• Project a professional and confident image.
• Clearly articulate ideas and thoughts verbally.
• Be commercially aware and astute.
• Be open to new ideas and ways of working.
• Be well organised, diligent, and thorough.
• Have a keen interest in continuous improvement.
• Be willing to impart with best practice knowledge and skills to the wider Project Management team.
• Be able to drive efficiencies both within the team and the wider delivery services organisation.
• Be able to deal with and prioritise conflicting tasks.
• Be able to work well on your own and within the team with minimal supervision.
• Be able to demonstrate self‑motivation & initiative.
• Be articulate and diplomatic.
• Be able to work effectively under pressure, working on multiple projects and engagement simultaneously.
• Be able to focus on both detail and accuracy.

You Will Have

• Excellent project and programme management skills.
• Experience in a similar role with a proven track record of large‑scale project and programme implementation.
• Excellent communication skills.
• Excellent written and presentation skills.
• Experience in producing high‑quality documentation and status reporting.
• Experience with coaching or mentoring junior members of staff.
• Experience of working in a fast‑paced role or environment.
• Experience in presenting at Project Board and/or Steering Committee level.
• Passion, drive and be committed to delivering high quality and successful projects and professional service.

Core ESG Values

• Excellence: be accountable to deliver our best.
• Passion: show how much we care each day.
• Integrity: do the right thing when no one is looking.
• Collaboration: work together to succeed together.

ISO Awareness

• Follow IMS Policies.
• Reporting of Incidents.
• ISO Responsibilities.
• ISO Staff Awareness.

We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Project Management and Information Technology

Industries: IT Services and IT Consulting

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