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For Companies At a Glance
- Tasks: Support and optimise cloud infrastructure while collaborating on innovative projects.
- Company: Leading software and services company in the utility sector.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
- Why this job: Join a dynamic team and make a real impact in cloud technology.
- Qualifications: Degree in IT, experience with cloud platforms, and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Department: IT
Reports To: Cloud and Technical Services Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5, Mon - Sat Shift Pattern. Participation in out of hours on-call rota.
Position Type: Full-Time
Rate Type: Salary Grade: 3
Summary
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in our Private and Public Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients. To date, ESG has enabled a significant number of new entrant energy suppliers to enter the industry, and we manage several million customers on behalf of suppliers and metering companies. Clients include a host of well‑known energy providers, both UK and overseas based.
We are looking for a proactive Cloud Support Engineer to join our team supporting both traditional datacentre infrastructure and cloud‑native, containerised platforms. You will work across private datacentres and public cloud environments, ensuring secure, reliable, and scalable delivery of our SaaS solutions. The role blends operational support, technical project delivery, continuous improvement, and innovative infrastructure engineering. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. During your initial training period the need to be in office full time with other team members will be essential.
Position Responsibilities
- Deploy and configure infrastructure via automation and associated toolkits across Physical Datacentres and Public Cloud platforms
- Apply knowledge of ESG's product suite to deploy and support customer hosted application environments
- Monitor and maintain infrastructure to identify issues, meet uptime SLAs and resolve operational issues
- System patching, application updates, vulnerability remediation and security hardening across hosted systems
- Manage and maintain virtualised platforms, storage solutions, servers, network devices and associated productivity toolsets
- Support customer systems and resolve incidents in line with agreed SLAs
- Test, validate and document changes to ensure safe and controlled deployments, in line with change management processes
- Contribute to the successful delivery of technical projects by implementing infrastructure changes, supporting new platform deployments and acting as a technical SME for wider cross-team deliveries
- Work closely with vendors, service providers and other external partners to support ESG and its customers
- Prepare clear technical documentation, system build records, project updates and status reports
- Maintain strong understanding of current infrastructure technologies, cloud-native platforms and emerging industry trends
- Contribute to continuous improvement efforts across tooling, automation, process optimisation and platform evolution
Position Qualifications
- Degree in Computer/IT related discipline
- AWS, Linux or K8s related certifications (desired)
- ITIL (desired)
- Windows Server (MCSA/MCSE/Azure Hybrid)
About You
We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Role
You will bring a strong blend of hands‑on technical experience, problem‑solving capability, and a passion for modern infrastructure and cloud‑native technologies. You'll thrive in a role that spans traditional datacentre environments, public cloud platforms and containerised ecosystems.
Technical Experience
- Practical experience with virtualisation technologies such as VMware, Nutanix or equivalent.
- Strong background in Windows and Linux server support, ideally at 2nd-line level or higher.
- Experience deploying and configuring solutions across Private (datacentre) and Public cloud environments such as AWS and Azure.
- Understanding of containerised platforms (e.g., Kubernetes) and how cloud-native applications are deployed and operated.
- Familiarity with automation and Infrastructure-as-Code tools such as Ansible and Terraform.
- Experience working with incident management and ticketing platforms, following SLAs and structured support workflows.
- Exposure to automated monitoring, centralised patching tools and proactive performance/health assessment practices.
- Scripting skills, preferably using PowerShell, to support automation and operational tasks.
- Experience supporting networks, hardware and hosted infrastructure within an MSP or managed environment is advantageous.
Operational Capability
- Ability to identify incident patterns, escalate appropriately and help reduce recurring issues through proactive analysis.
- Strong troubleshooting skills, with the ability to gather information methodically and resolve complex technical issues.
- Experience delivering complex technical projects and acting as a technical SME for input into wider projects.
- Good understanding of ITIL processes and industry best practices relating to change, incident, and problem management.
- High levels of accuracy and attention to detail, particularly in testing, documentation and configuration control.
Collaboration & Communication
- Strong written and verbal communication skills, with the ability to prepare clear technical documentation, change notes and status updates.
- A collaborative mindset, able to work effectively within a cross functional team and contribute to wider technical project deliveries.
- Ability to build and maintain positive working relationships with third party vendors, service providers and internal stakeholders.
ESG Values
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
ISO Awareness
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/
Cloud Support Engineer in Bridgnorth employer: Esg
Contact Detail:
Esg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Engineer in Bridgnorth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and technical expertise. This is a great way to demonstrate your hands-on experience with cloud technologies and infrastructure.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to cloud support. Think about how you would troubleshoot issues or implement solutions, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ESG.
We think you need these skills to ace Cloud Support Engineer in Bridgnorth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Support Engineer role. Highlight relevant experience with cloud technologies, virtualisation, and any specific tools mentioned in the job description. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud technologies and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to showcase your technical skills, especially those related to AWS, Linux, and containerised platforms. We’re keen on seeing how you’ve applied these skills in real-world scenarios, so give us some examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Esg
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of virtualisation technologies like VMware and Nutanix, as well as cloud platforms such as AWS and Azure. Be ready to discuss your hands-on experience with these tools and how you've used them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved. Highlight your troubleshooting process and how you identified incident patterns to prevent future problems. This will demonstrate your analytical skills and operational capability.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to prepare documentation or status updates, so being able to communicate effectively is key. Think about how you can convey your ideas clearly to both technical and non-technical audiences.
✨Emphasise Collaboration
Since the role involves working closely with vendors and cross-functional teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to deliver technical projects and support customers.