At a Glance
- Tasks: Support client operations and manage registrations while delivering exceptional customer service.
- Company: Leading software and services company in the utility sector, based in Chorley.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Join a dynamic team and make a real impact in the energy sector.
- Qualifications: Strong admin skills, excellent communication, and a customer-focused mindset.
The predicted salary is between 25000 - 32000 £ per year.
We are an innovative and market‑leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real‑time, smart energy clients.
We operate a hybrid working policy so you can flex between working in the office and at home. During the initial training period you will need to work from the office with other team members. This full‑time position is open to discussion regarding flexible working patterns that accommodate individual needs.
Position Responsibilities
- Perform general administrative duties and support operational processes.
- Manage client registrations and supplier changes in line with industry regulations.
- Communicate professionally with clients, third parties, and internal teams.
- Provide exceptional customer service and build strong client relationships.
- Analyse data to support decision‑making and resolve operational exceptions.
- Maintain accurate records and ensure quality control across tasks.
- Support stakeholder management and handle administrative coordination.
Qualifications
- Strong administrative and organisational skills.
- Excellent written and verbal communication.
- Analytical thinking and problem‑solving abilities.
- High attention to detail and accuracy.
- A customer‑focused mindset with empathy and professionalism.
- Proficiency in Microsoft Office and data analysis tools.
- Willingness to learn and grow within the energy sector.
- Good problem‑solving techniques.
- Good interpersonal skills.
- Excellent team working capabilities.
- Self‑motivation and initiative.
- Ability to project a professional image.
- Ability to work effectively under pressure.
- Ability to focus on both detail and accuracy.
Requirements
- GCSE Mathematics grade C, 4 or equivalent.
- GCSE English grade C, 4 or equivalent.
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. We are committed to equal opportunity and inclusion.
Client Operations Administration Associate in Bridgnorth employer: Esg
As a leading software and services company in the utility sector, we pride ourselves on fostering a dynamic work environment in Chorley that encourages innovation and collaboration. Our hybrid working policy offers flexibility to balance office and home life, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in a supportive atmosphere. Join us to be part of a diverse team dedicated to delivering exceptional service and making a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Administration Associate in Bridgnorth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Esg. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Esg before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Operations Administration Associate in Bridgnorth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Esg:Your cover letter is your chance to shine! Tell us why you want to work at Esg specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Esg!
How to prepare for a job interview at Esg
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
