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For Companies At a Glance
- Tasks: Analyse and document requirements for CRM/Billing systems in the energy sector.
- Company: Join ESG, a forward-thinking company in the utilities industry.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the energy sector while developing your analytical skills.
- Qualifications: Experience as a Business Analyst in the UK Energy or Utilities sector.
- Other info: Diverse and inclusive workplace with a focus on collaboration and excellence.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Join to apply for the Business Analyst - CRM/Billing role at ESG. This range is provided by ESG. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Department: Product
Reports To: Lead Business Analyst
Work Location: Chorley – Hybrid
Hours of Work: 37.5
Position Type: Full–Time
Rate Type: Salary
Grade: 6
Position Responsibilities
- Utilising detailed knowledge of Energy supplier CRM/Billing systems, ideally gained from first‑hand operational experience or as a Business Analyst or Consultant within the Utilities industry.
- Producing business and functional user story specifications.
- Producing acceptance criteria.
- Liaising with development teams throughout the software development lifecycle.
- Interpreting industry requirements for technical/development staff.
Lead Responsibilities
- Produce functional requirements documentation for new and existing ESG software products.
- Provide industry expertise and documentation to ESG in their software development and provide interpretation of industry compliance requirements.
- Provide expertise to colleagues and clients with a thorough practical understanding of ESG and software solutions used in operational delivery.
- Represent colleagues and clients to interpret their requirements and represent these in solution development and formation.
- Analyse, organise, translate and simplify requirements.
- Prioritise requirements against industry, customer and internal expectations and deadlines.
- Communicate requirements to wider business and stakeholders.
- Work with developers and test analysts to solve problems and resolve issues with requirements, including conflicting functionality and timelines.
- Review testing and technical documentation against requirements.
- Create and maintain product guides and user documentation.
- Provide training to colleagues and clients on ESG products.
Project Responsibilities
- Report progress and participate in progress meetings.
- Understand the importance of configuration management and participate within a formal configuration management system.
- Understand the importance of change control and work within a formal change control system.
- Understand the importance of quality control, comply with all relevant standards and procedures and participate in quality assurance and control activities.
- Contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; advise of any deviations from the plan.
About You
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Required Qualifications
- Proven experience as a consultant or Business Analyst, with relevant operational experience within the UK Energy or Utilities sector.
- Experience in producing detailed functional requirements documentation for changes to CRM/Billing systems.
Desirable Qualifications
- Understanding of the principles of Energy billing – standing charge, consumption‑based billing, tariffs and estimation.
- Experience of working with development and test teams throughout the software development life cycle.
- Knowledge of either Smart Metering (SMETS2 or SMETS1) or Traditional pre‑payment.
- Experience in change management.
You Will Have
- Good problem‑solving techniques.
- Good interpersonal skills.
- Excellent written and verbal communications.
- Excellent interpersonal and team‑working capabilities.
- Strong attention to detail.
You Will Be
- Able to demonstrate self‑motivation and initiative.
- Able to project a professional image.
- Articulate and diplomatic.
- Able to work effectively under pressure.
- Able to focus on both detail and accuracy.
ESG Key Values
- Excellence: be accountable to deliver our best.
- Passion: show how much we care each day.
- Integrity: do the right thing when no one is looking.
- Collaboration: work together to succeed together.
ISO Awareness
- Follow IMS Policies.
- Reporting of incidents.
- ISO responsibilities.
- ISO staff awareness.
For more information on how we process your information please see our privacy notice on our website esgglobal.com/privacy-policy.
Business Analyst - CRM/Billing in Bridgnorth employer: Esg
Contact Detail:
Esg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - CRM/Billing in Bridgnorth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at ESG or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching ESG's products and services. Knowing their CRM/Billing systems inside out will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios during interviews. Think about how you would approach issues related to CRM/Billing systems and be prepared to share your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the ESG team. Don’t miss out on this opportunity!
We think you need these skills to ace Business Analyst - CRM/Billing in Bridgnorth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with CRM/Billing systems and any relevant projects you've worked on in the Utilities sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and attention to detail, as these are key for us.
Showcase Your Experience: When filling out your application, be specific about your past roles and responsibilities. We love seeing concrete examples of how you've produced functional requirements documentation or liaised with development teams. It helps us understand your hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about ESG and what we stand for!
How to prepare for a job interview at Esg
✨Know Your CRM/Billing Systems
Make sure you brush up on your knowledge of CRM and billing systems, especially those used in the energy sector. Be ready to discuss your hands-on experience and how it relates to the role. This will show that you understand the industry and can hit the ground running.
✨Prepare Functional Requirements Examples
Have a few examples of functional requirements documentation you've produced in the past. Be prepared to explain your thought process and how you prioritised requirements. This will demonstrate your analytical skills and attention to detail, which are crucial for this position.
✨Communicate Clearly
Practice articulating complex ideas in a simple way. You’ll need to liaise with various stakeholders, so being able to communicate effectively is key. Consider doing mock interviews with friends or family to refine your communication style.
✨Show Your Problem-Solving Skills
Think of specific challenges you've faced in previous roles and how you resolved them. Be ready to share these stories during the interview to showcase your problem-solving techniques and how you work under pressure.
