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For Companies At a Glance
- Tasks: Provide top-notch support for ESG applications and collaborate with tech teams.
- Company: Join an innovative software company serving the utility sector.
- Benefits: Enjoy a hybrid work model, competitive pay, and a diverse workplace.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in Java application deployment and customer support is a plus.
- Other info: Great opportunities for growth and learning in a collaborative team.
The predicted salary is between 28800 - 43200 £ per year.
Join ESG as an Application Support Analyst. This full-time, hybrid role in Chorley involves installing, maintaining, monitoring, and supporting the Retail Suite of ESG applications across Private Cloud and AWS hosting environments.
Position Responsibilities
- Provide first-line and second-line helpdesk support to customers.
- Monitor service levels and resolve issues via monitoring tools and reports.
- Complete incident reports after resolution.
- Install, configure, and update applications in production and test environments.
- Deploy and configure applications on Windows VMs via RDP and on AWS via Argo.
- Investigate complex issues with Infrastructure, Network, and Product Development teams.
- Document incidents, problems, resolutions, and best practices.
- Champion changes through project roadmaps and the Change Advisory Board.
- Analyse systems for feasibility, timing, and process improvements.
- Follow procedures and seek assistance when guidelines are inadequate.
Projects
- Assist in the implementation of new and amended solutions.
- Report progress and participate in progress meetings.
- Engage in configuration and change management processes.
- Participate in quality assurance and control activities.
- Contribute to project planning by estimating effort and timing.
Position Qualifications
- Deployment experience of Java applications using Apache Tomcat.
- Customer support via helpdesk.
- Interrogation of Microsoft SQL databases for incident resolution and reporting.
- Experience with system monitoring solutions.
- Strong problem-solving and organisational skills.
- Attention to technical detail.
- Excellent written and oral communication with technical and non-technical personnel.
Desirable Experience
- Powershell scripting.
- SQL scripting.
- AWS foundational knowledge.
- Argo.
- ITIL Foundation.
- ITIL OSA.
ISO Awareness
- Follow IMS policies.
- Reporting of incidents.
- ISO responsibilities.
- ISO staff awareness.
Benefits and Diversity
We welcome diverse people from all backgrounds.
Application Support Analyst (C) in Bridgnorth employer: Esg
Contact Detail:
Esg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst (C) in Bridgnorth
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Analysts and practice your answers. We recommend using the STAR method to structure your responses – it really helps showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with Java applications, SQL databases, or AWS, make sure to highlight that in conversations. We want to see how you can bring value to our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Application Support Analyst (C) in Bridgnorth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Java applications, SQL databases, and any relevant customer support roles. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; give us examples of how you've tackled complex issues in the past. We love seeing how you approach challenges, especially when it comes to tech problems!
Be Clear and Concise: When writing your cover letter or any application materials, keep it clear and to the point. We appreciate good communication, so make sure your writing reflects that. Avoid jargon unless it's relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at ESG!
How to prepare for a job interview at Esg
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Java applications, Apache Tomcat, and SQL databases. Be ready to discuss how you've used these technologies in past roles, as well as any experience with AWS and Powershell scripting. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've resolved in previous positions. Think about times when you collaborated with infrastructure or product development teams to tackle a challenge. Highlighting your analytical skills and ability to work under pressure will impress the interviewers.
✨Communicate Clearly and Confidently
Since you'll be dealing with both technical and non-technical personnel, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and ensure you listen actively to questions. This will demonstrate your excellent interpersonal skills, which are crucial for an Application Support Analyst.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked successfully in teams before. Share experiences where you contributed to project planning or participated in quality assurance activities. Showing that you value teamwork and can champion changes will align well with the company's values.
