At a Glance
- Tasks: Support and troubleshoot software applications for energy market clients.
- Company: Join an innovative software company leading in the utility sector.
- Benefits: Enjoy hybrid working options and flexible schedules to fit your lifestyle.
- Other info: Diverse candidates are encouraged to apply; training will be provided.
- Why this job: Be part of a collaborative team making a real impact in the energy sector.
- Qualifications: Experience in software deployment, customer support, and SQL databases is essential.
The predicted salary is between 28800 - 42000 £ per year.
Summary
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
Job Description
Department: Service Support
Reports To: Service Support Manager
Work Location: Chorley - Hybrid
Hours of Work: 37.5
Position Type: Full-Time
Rate Type: Salary
Grade: 3
We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role. During your initial training period the need to be in office with other team members will be essential.
While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs.
The Application Support team is responsible for installing, maintaining, monitoring, and supporting the Retail Suite of ESG applications that serve our Energy Market Participant clients. Daily activities vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients' services.
ESG's current service hosting is split across a stack of Windows Virtual Machines and a shared stack of SQL Server databases. This is being migrated over time to AWS hosting utilising containerisation. This includes development of new applications that are exclusive to the new infrastructure. The Application Support team will support both Private Cloud and AWS systems, so candidates will be expected to have capability to support a variety of systems.
Working hours are between 08:00 and 17:30, with out-of-hours on-call and overtime opportunities.
Position Responsibilities
- Provide first-line and second-line support to customers via Helpdesk.
- Monitor service levels and systems, and resolve issues raised via monitoring applications and reports.
- Complete incident reports following incident resolution.
- Installation and configuration of applications to Internal and External, Production and Test environments.
- Implementation of regular updates to Production environments in-line with industry requirements.
- Administer application deployment and configuration on Windows VMs via RDP and in AWS via Argo.
- Work with Infrastructure, Network and Product Development teams to investigate complex issues, identify and implement solutions to new and re-occurring problems.
- Document incidents, problems, resolutions, and ways of working for the team.
- Champion changes to applications via Project Roadmap, and to systems and services via Change Advisory Board.
- Analyse and evaluate existing or proposed software systems to determine feasibility, time required and process.
- Follow procedures and seek assistance when guidelines are inadequate, deviations from the standard are proposed or when unanticipated problems arise.
Projects
- To understand the concept of solution implementation; assist in the implementation of new and amended solutions.
- To report progress and participate in progress meetings.
- To understand the importance of configuration management and participate within a formal configuration and change management system.
- To understand the importance of change control and work within a formal change control system.
- To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities.
- To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; to advise of any deviations from the plan.
Values
- Excellence: be accountable to deliver our best
- Passion: show how much we care each day
- Integrity: do the right thing when no one is looking
- Collaboration: work together to succeed together
We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.
Position Qualifications
- Knowledge and experience of deployment of Java applications utilising Apache Tomcat.
- Knowledge and Experience of Customer Support via Helpdesk.
- Ability to interrogate Microsoft SQL databases for incident resolution and reporting.
- Knowledge and experience of system monitoring solutions.
- Strong problem solving and organisation skills.
- Strong attention to technical detail.
- Excellent written and oral communications with both technical and non-technical personnel.
Desirable Experience
- Powershell scripting
- SQL scripting
- AWS Foundational Knowledge
- Argo
- ITIL Foundation
- ITIL OSA
ISO AWARENESS
- Follow IMS Policies
- Reporting of Incidents
- ISO Responsibilities
- ISO Staff Awareness
*For more information on how we process your information please see our privacy notice which can be found on our website https://esgglobal.com/privacy-policy/ *
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Application Support Analyst in Chorley employer: ESG
As a leading software and services company in Chorley, we pride ourselves on fostering a collaborative and inclusive work culture that values excellence and integrity. Our hybrid working model offers flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career in the dynamic utility sector. Join us to be part of a passionate team dedicated to delivering innovative solutions and exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Chorley
✨Tip Number 1
Familiarise yourself with the ESG product suite and its applications. Understanding how these applications function will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills, as experience with databases is crucial for this position. Consider working on small projects or exercises that involve database management to showcase your capabilities.
✨Tip Number 3
Network with current or former employees of ESG through platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Application Support Analyst role.
✨Tip Number 4
Prepare to discuss your problem-solving approach during the interview. Think of examples where you've successfully resolved software issues, as this will highlight your relevant experience and skills.
We think you need these skills to ace Application Support Analyst in Chorley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Application Support Analyst role. Focus on your knowledge of software deployment, customer support, and SQL databases.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and problem-solving. Mention specific experiences where you've successfully resolved software issues or supported clients.
Highlight Relevant Skills:In your application, emphasise your familiarity with tools like PowerShell, AWS, and system monitoring solutions. This will demonstrate your technical proficiency and readiness for the role.
Showcase Team Collaboration:Since the role involves working with various internal teams, include examples of how you've collaborated in past roles. Highlight your ability to communicate effectively and work towards common goals.
How to prepare for a job interview at ESG
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Application Support Analyst. Familiarise yourself with the software solutions mentioned in the job description, such as the Titanium, Pricing & Billing Suite, and be prepared to discuss how your experience aligns with these tools.
✨Showcase Problem-Solving Skills
As this role involves troubleshooting and resolving software problems, be ready to share specific examples from your past experiences where you successfully identified and solved issues. Highlight your analytical skills and how you approach complex problems.
✨Demonstrate Communication Skills
Effective communication is key in this position, especially when providing support to customers and collaborating with internal teams. Practice articulating your thoughts clearly and concisely, and consider preparing a few scenarios where you effectively communicated technical information to non-technical stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the Application Support team faces. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
