Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support for ESET products to customers and partners.
- Company: Join a diverse and inclusive tech company focused on innovation.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Become an expert in cutting-edge tech while helping others solve their issues.
- Qualifications: IT-related education and strong knowledge of operating systems and networks.
- Other info: Great opportunity for career growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products. The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support. The employee is an expert in at least one product in which he has in-depth knowledge. He or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products.
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- Provide technical support to customers, partners and resellers for ESET products.
- Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior.
- Document, process and analyse incoming customer requests through all communication channels.
- Gather relevant information based on requests from higher level support and implemented processes.
- Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.
- Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures.
- Perform enhanced troubleshooting.
- Become familiar with existing products and their components as well as with the tools, processes and procedures that are relevant for the team.
- Consult the superior on problems and risks in a timely manner.
- Continuously develop technical knowledge and skills.
- Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.
REQUIREMENTS
- Education: Completed IT-related education or equivalent qualification
- Experience: Years of work experience: 2
- Knowledge: Very good theoretical and practical knowledge in the IT environment; Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software; High analytical skills and structured way of working
- Language: English B1
- Communication: Very good verbal and written communication
- Managerial skills: N/A
- Personal characteristics: N/A
At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.
Technical Customer Care Engineer in Bournemouth employer: Eset
Contact Detail:
Eset Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Care Engineer in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research ESET's products and values so you can speak confidently about how you fit into their culture. This will show them you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of operating systems and network architecture. Being able to demonstrate your expertise during interviews will set you apart from the competition.
✨Tip Number 3
Network like a pro! Connect with current or former ESET employees on LinkedIn. They can provide insider tips and might even refer you internally, which can give your application a serious boost.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of the ESET team.
We think you need these skills to ace Technical Customer Care Engineer in Bournemouth
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your technical knowledge, especially in ESET products or similar tech. We want to see that you’re not just familiar with the basics but can dive deep into the specifics.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the role of Technical Customer Care Engineer. Mention relevant experiences that align with the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Eset
✨Know Your Stuff
Make sure you have a solid understanding of ESET products, especially the one you’ll be focusing on. Brush up on technical details and common issues users face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Problem-Solving
Prepare for scenario-based questions where you might need to troubleshoot a problem on the spot. Think through how you would approach common technical issues and articulate your thought process clearly. This demonstrates your analytical skills and structured way of working.
✨Communicate Clearly
Since you'll be dealing with customers and partners, practice explaining technical concepts in simple terms. Good verbal and written communication is key, so consider doing mock interviews or explaining tech topics to friends who aren’t in IT.
✨Show Your Enthusiasm for Learning
ESET values continuous development, so be ready to discuss how you keep your technical knowledge up-to-date. Share any courses, certifications, or personal projects that showcase your commitment to growing your skills in the IT environment.