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For Companies At a Glance
- Tasks: Provide top-notch technical support for ESET products and help customers solve their tech issues.
- Company: Join a leading tech company known for its supportive and innovative culture.
- Benefits: Enjoy health insurance, extra holidays, and fun office perks like free drinks and parties.
- Why this job: Make a real difference by helping customers while developing your tech skills.
- Qualifications: IT-related education and 2 years of experience in tech support.
- Other info: Part-time role with great opportunities for growth and learning.
The predicted salary is between 13 - 16 £ per hour.
A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products. The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support. The employee is an expert in at least one product in which he has in-depth knowledge. He or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products.
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- Provide technical support to customers, partners and resellers for ESET products.
- Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior.
- Document, process and analyse incoming customer requests through all communication channels.
- Gather relevant information based on requests from higher level support and implemented processes.
- Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures.
- Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures.
- Perform enhanced troubleshooting.
- Become familiar with existing products and their components as well as with the tools, processes and procedures that are relevant for the team.
- Consult the superior on problems and risks in a timely manner.
- Continuously develop technical knowledge and skills.
- Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.
REQUIREMENTS
Education:
- Completed IT-related education or equivalent qualification
Experience:
- Years of work experience: 2
Knowledge:
- Very good theoretical and practical knowledge in the IT environment
- Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software
- High analytical skills and structured way of working
Language:
- English B1
Communication:
- Very good verbal and written communication
Managerial skills:
- N/A
Personal characteristics:
- N/A
Benefits
- Health & well-being
- Health insurance
- Death in service
- Employee assistance program (EAP)
- Pension
- Perkbox
- Free sight tests and discount on glasses
- Sick pay
- Extra holiday
- Wellbeing Allowance
- Child Birth Allowance
- Marriage Allowance
- Enhanced Parental leave
- Free Parking
- Hot and cold drinks and fruit
- Friday Breakfast
- Christmas Party
- Summer Party
- Loyalty award
- Employee referral scheme
- Cycle to work
- Tech Scheme
- Christmas Hamper
Technical Customer Care Engineer in Bournemouth employer: Eset Llc
Contact Detail:
Eset Llc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Care Engineer in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research ESET's products and services, and understand their customer care philosophy. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your technical knowledge! Brush up on your understanding of operating systems and network architecture. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at ESET. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Customer Care Engineer in Bournemouth
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your knowledge of operating systems and network architecture, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to customise your application for the Technical Customer Care Engineer role. Mention specific ESET products you’re familiar with and how your experience aligns with the job description. It’ll make you stand out!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your points are easy to follow and relevant to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Eset Llc
✨Know Your ESET Products
Make sure you have a solid understanding of at least one ESET product. Familiarise yourself with its features, common issues, and troubleshooting steps. This will not only show your expertise but also help you answer technical questions confidently.
✨Practice Your Communication Skills
As a Technical Customer Care Engineer, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential customer scenarios.
✨Prepare for Problem-Solving Questions
Expect to be asked how you would handle specific technical issues. Think through some common problems related to ESET products and prepare your thought process on how you would troubleshoot them. This shows your analytical skills and structured approach.
✨Show Your Willingness to Learn
Highlight your commitment to continuous learning and development. Mention any recent courses or certifications you've completed, especially those related to IT or customer support. This demonstrates that you're proactive and eager to grow within the role.