At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future. The Role As our Digital Solutions Manager, you will lead a team of technical consultants and architect advanced, omnichannel communications solutions for our enterprise customers. You will act as the primary technical authority during customer engagements, specialising in AI-driven chat, conversational messaging (WhatsApp, SMS, RCS), and customised web journeys. This is a multi-faceted position that blends high-level technical expertise with team leadership. You will guide clients on best practices for designing chatbots, workflows, and seamless API integrations while mentoring your team, managing resource allocation, and working closely with Sales and Product functions to ensure our solutions remain highly competitive. Responsibilities Technical Authority: Serve as the highest point of solution consultation, working with customer contact points at varying levels to architect advanced CPaaS and omni-channel configurations. Team Leadership: Manage, mentor, and motivate a lean team of technical consultants to ensure high performance and seamless service delivery. Solution Architecture: Guide clients on design best practices for conversational workflows, chatbots, automations, and bespoke web journeys. Commercial Support: Partner closely with Sales teams to secure solutions deals through consultative support on high-value sales opportunities. Cross-Functional Collaboration: Act as the strategic liaison between the client and internal Product Managers, Technical Architects, and Delivery Teams to ensure seamless project handovers. Continuous Improvement: Aggregate customer insights to fuel the product roadmap and drive internal process optimization using Salesforce. The Person You are a rare blend of a technically astute Solutions Delivery Manager and an empathetic, collaborative leader. You excel at translating complex client business needs into scalable digital solutions and can easily adjust your communication style for both technical and non-technical audiences. Skills
Digital Solutions Manager in Nottingham employer: Esendex
At Commify, we pride ourselves on being a globally connected team of innovators dedicated to shaping the digital future. Our vibrant work culture, reflected in our impressive employee engagement scores, fosters diversity and inclusion, while our competitive benefits package, including generous leave and professional development opportunities, ensures that every Account Manager can thrive and make a meaningful impact in the UK market.
