At a Glance
- Tasks: Lead IT service operations and ensure top-notch support for Escode employees.
- Company: Join Escode, a global leader in software escrow solutions with over 40 years of expertise.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a pioneering company shaping the future of software security.
- Why this job: Make a real impact by safeguarding vital software assets for renowned global brands.
- Qualifications: Proven experience in IT service management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Manchester - Hybrid, 3 days per week in office
The Escode Division
Escode, a global leader in software escrow solutions, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business‑critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best‑known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments. With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognising the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability.
The Opportunity
As Global Head of Service Operations, you will be responsible for the day‑to‑day management of IT Service ensuring that Escode employees receive a high standard of service and support. The Global Head of Service Operations will also be responsible for long‑term planning, training, and implementation of support provision. You’ll also have line management responsibility for Service Management/EUC pillar.
Key Accountabilities
- Creation, update and potential retirement of all ITSM and IT Security policies
Senior Service Operations Manager employer: Escode
Escode is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Manchester. With a strong focus on employee growth, we offer continuous learning opportunities and support for professional development, ensuring that our team members thrive in their careers. Our hybrid work model promotes flexibility, allowing you to balance your personal and professional life while contributing to cutting-edge global IT network solutions.
