Associate Director, Revenue Operations in Plymouth

The Escode Division

Escode, a global leader in software escrow solutions, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognising the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability.

The Opportunity

Reporting to the Operations and Delivery Director and working closely with the Commercial Director you will drive the revenue strategy and operations for the Escode organisation globally. You will lead the development and execution of integrated revenue strategies, streamline global sales operations, and implement data-driven processes that accelerate scalable, predictable growth. You will work closely with cross-functional teams to enhance forecasting, pipeline management, and sales efficiency. Additionally, you will analyse market trends, identify opportunities for expansion and provide strategic recommendations to improve profitability and scalability.

Key Accountabilities

• Integrated Revenue Strategy & Planning: Develop and execute, alongside the Commercial Director, a unified revenue strategy, including market segmentation, GTM model design, and capacity planning, ensuring all revenue teams are working towards common objectives.
• Optimised Processes & Workflows: Design, implement, and continuously improve end-to-end revenue processes (e.g., lead-to-cash, customer onboarding, renewal management) to eliminate friction, enhance productivity, and improve customer experience.
• Actionable Data & Analytics: Provide robust reporting, dashboards, and predictive analytics that offer a single source of truth for revenue performance, identify bottlenecks, and inform strategic decision-making.
• Technology & Systems Ownership: Administer, optimise, and integrate the core revenue technology stack (e.g., CRM, marketing automation, sales enablement, CPQ), ensuring data flow, system adoption, and predictability leading to maximum ROI.
• Performance Management & Governance: Establish clear KPIs, performance metrics, and governance frameworks to monitor the health of the revenue engine, ensure accountability, and drive continuous improvement.
• Pricing Strategy: Lead the development and execution of our pricing strategy, delivering a comprehensive pricing framework that drives profitability, competitiveness, and customer value.

Functional and Technical Skills

• Proven experience in managing a high performing Revenue Operations function within a high-growth B2B environment.
• Strong leadership track record, with experience managing cross-functional teams and influencing senior stakeholders across Sales, Marketing, Finance, and Customer Service.
• Hands-on experience building or rebuilding end-to-end revenue processes across Lead-to-Opportunity, Opportunity-to-Close, and Quote/Order-to-Cash, including clear handoffs and SLAs across Sales, Marketing, Customer Success, and Finance.
• Owned (or significantly improved) pipeline hygiene and forecasting cadence, including standardising stage definitions, improving forecast accuracy, and partnering with Sales leadership on weekly/monthly operating rhythms.
• Led GTM operating model design and execution (e.g., segmentation, territories, capacity planning), translating strategy into CRM workflows, governance, and day-to-day execution.
• Delivered CRM/RevTech transformations (e.g., Salesforce rebuild, CPQ implementation, systems integrations, data model redesign) with measurable adoption and productivity outcomes.
• Established a reliable “single source of truth” for revenue performance (definitions, governance, dashboards), enabling consistent reporting of core metrics (e.g., ARR/ACV, pipeline coverage, churn) for exec decision-making.
• Pricing & packaging execution exposure, including creating pricing governance, discount guardrails, approvals, and margin visibility—plus partnering with Finance/Product where needed.

Behaviours

• Customer-first and commercially minded: balances customer outcomes with sustainable growth and margin.
• Data-driven and analytically rigorous: uses metrics to diagnose issues, prioritise work, and measure impact.
• Systems thinker: designs simple, scalable processes and operating rhythms across the full revenue lifecycle.
• Influences without authority: aligns senior stakeholders across Sales, Marketing, CS, Product and Finance.
• Change leader: drives adoption through clear communication, enablement, and pragmatic governance.
• Bias to action and continuous improvement: iterates quickly, removes friction, and delivers measurable productivity gains.
• High integrity and accountability: establishes clear ownership, controls, and standards for data quality and execution.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.