At a Glance
- Tasks: Join our team to manage and optimise global IT infrastructure and ensure seamless operations.
- Company: Escode, a leader in software escrow solutions, values collaboration and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team with a commitment to flexibility and inclusivity.
- Why this job: Make a real impact in tech while safeguarding vital software for top brands.
- Qualifications: Experience in IT infrastructure, cloud services, and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Location: Manchester (Hybrid working available)
The Escode Division
Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.
About the Role
The purpose of the Senior TechOps Engineer role is to contribute to the implementation, operation, monitoring and maintenance of the global IT infrastructure and platforms in order to provide high quality, stable compute platforms. You will be part of a team providing 24x7 operations of data centre/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery.
Key responsibilities
- The TechOps Engineer acts as second- or third-line support for incidents, problems and changes to solutions and services, as well as building, administering, supporting and maintaining solutions as directed.
- Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement.
- Coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation.
- Ensure services are integrated, and delivered as required.
- Work with and support third parties in providing infrastructure services.
- Provide input into overall management – workforce, budget, technology roadmaps, projects and tasks.
- Take primary operational responsibility for assigned services and ensure operational continuity.
- Participate in cross-functional teams as required.
- Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
- Manage service components to ensure they meet business needs and performance targets.
- Deal with high-impact, complex change requests and ensure that release policies, procedures and processes are applied.
- Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
- Diagnose and prioritise incidents, investigating their causes and finding resolutions.
- Own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required.
- Draft and maintain procedures and documentation, setting standards for definition, security and integrity of objects and ensuring conformance to these standards.
- Thoroughly understand the technical concepts required for the role and explain how these fit into the wider technical landscape.
- Review requirements, specifications and define test conditions, identifying issues and risks associated with work while being able to analyse and report test activities and results.
- Identify needs and engage with users or stakeholders to collate user needs evidence.
- Designs, implements, administers and supports infrastructure technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and Open Source packages and solutions, virtual and cloud including PaaS, SaaS.
- Has an appreciation of information security, designing solutions and services with security controls embedded.
- Can design systems characterised by medium levels of risk, impact and business or technical complexity.
- Define the integration build and produce a build definition for interfaces between systems.
- Able to dissect a problem to its component parts to identify and diagnose root causes.
- Able to troubleshoot and identify problems across different technology capabilities.
Technologies
You will have strong experience/knowledge with:
- Cloud Native Services within Azure/AWS
- Implementing Cloud Infrastructure within Azure/AWS
- Infrastructure as Code
- Windows Servers 2016 Onwards
- Windows Server technologies such as Active Directory & Group Policy.
- Virtualization (VMWare KVM etc.)
- Rancher Data centre server (HPE/Dell Servers/Blades) build and configuration
- Version Control (Git)
- Know at least one programming / scripting language
Desirable technologies
- Firewall Experience
- Ansible Automation Platform / Ansible Tower / AWX
- Security Awareness
- Network Experience
- SSL Certificates
Why Escode?
The Escode division is the global leader in software resilience and business continuity, serving over 18,000 customers across the globe. We offer cutting‑edge services including Escrow-as-a-Service (EaaS) and software verification, empowering clients to safeguard mission‑critical applications both in the cloud and on‑premise. We’re proud of our culture—collaborative, inclusive, and relentlessly focused on delivering great work. We are committed to diversity and flexibility in the workplace.
Please note that this role involves mandatory pre‑employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.
TechOps Engineer in Manchester employer: Escode
Escode is an exceptional employer that fosters a collaborative and innovative work culture in the vibrant city of Manchester. With a strong focus on employee growth, we offer continuous learning opportunities and support for professional development, ensuring that our team members thrive in their careers. Our hybrid work model promotes flexibility, allowing you to balance your personal and professional life while contributing to cutting-edge global IT network solutions.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps Engineer in Manchester
✨Join Local Manufacturing Groups
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✨Apply Directly Through Company Websites
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We think you need these skills to ace TechOps Engineer in Manchester
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Escode specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Escode
✨Know Your Manufacturing Processes
Before you walk into the interview with Escode, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Escode value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
