TechOps Engineer in Manchester

Location: Manchester (Hybrid working available)

The Escode Division

Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.

About the Role

The purpose of the Senior TechOps Engineer role is to contribute to the implementation, operation, monitoring and maintenance of the global IT infrastructure and platforms in order to provide high quality, stable compute platforms. You will be part of a team providing 24x7 operations of data centre/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery.

Key responsibilities

• The TechOps Engineer acts as second- or third-line support for incidents, problems and changes to solutions and services, as well as building, administering, supporting and maintaining solutions as directed.
• Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement.
• Coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation.
• Ensure services are integrated, and delivered as required.
• Work with and support third parties in providing infrastructure services.
• Provide input into overall management – workforce, budget, technology roadmaps, projects and tasks.
• Take primary operational responsibility for assigned services and ensure operational continuity.
• Participate in cross-functional teams as required.
• Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
• Manage service components to ensure they meet business needs and performance targets.
• Deal with high-impact, complex change requests and ensure that release policies, procedures and processes are applied.
• Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
• Diagnose and prioritise incidents, investigating their causes and finding resolutions.
• Own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required.
• Draft and maintain procedures and documentation, setting standards for definition, security and integrity of objects and ensuring conformance to these standards.
• Thoroughly understand the technical concepts required for the role and explain how these fit into the wider technical landscape.
• Review requirements, specifications and define test conditions, identifying issues and risks associated with work while being able to analyse and report test activities and results.
• Identify needs and engage with users or stakeholders to collate user needs evidence.
• Designs, implements, administers and supports infrastructure technologies, solutions and services such as: compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and Open Source packages and solutions, virtual and cloud including PaaS, SaaS.
• Has an appreciation of information security, designing solutions and services with security controls embedded.
• Can design systems characterised by medium levels of risk, impact and business or technical complexity.
• Define the integration build and produce a build definition for interfaces between systems.
• Able to dissect a problem to its component parts to identify and diagnose root causes.
• Able to troubleshoot and identify problems across different technology capabilities.

Technologies

You will have strong experience/knowledge with:

• Cloud Native Services within Azure/AWS
• Implementing Cloud Infrastructure within Azure/AWS
• Infrastructure as Code
• Windows Servers 2016 Onwards
• Windows Server technologies such as Active Directory & Group Policy.
• Virtualization (VMWare KVM etc.)
• Rancher Data centre server (HPE/Dell Servers/Blades) build and configuration
• Version Control (Git)
• Know at least one programming / scripting language

Desirable technologies

• Firewall Experience
• Ansible Automation Platform / Ansible Tower / AWX
• Security Awareness
• Network Experience
• SSL Certificates

Why Escode?

The Escode division is the global leader in software resilience and business continuity, serving over 18,000 customers across the globe. We offer cutting‑edge services including Escrow-as-a-Service (EaaS) and software verification, empowering clients to safeguard mission‑critical applications both in the cloud and on‑premise. We’re proud of our culture—collaborative, inclusive, and relentlessly focused on delivering great work. We are committed to diversity and flexibility in the workplace.

Please note that this role involves mandatory pre‑employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.