At a Glance
- Tasks: Join our team to maintain and enhance global IT infrastructure and platforms.
- Company: Dynamic tech company based in Manchester with a hybrid working model.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Great chance to develop your skills in a fast-paced, collaborative environment.
- Why this job: Be part of a cutting-edge team that ensures high-quality IT services and infrastructure.
- Qualifications: Experience in IT support, cloud services, and a passion for technology.
The predicted salary is between 60000 - 80000 £ per year.
Location: Manchester (Hybrid working available)
About the Role
The purpose of the Senior TechOps Engineer role is to contribute to the implementation, operation, monitoring and maintenance of the global IT infrastructure and platforms in order to provide high quality, stable compute platforms. You will be part of a team providing 24x7 operations of data centre/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery. The team is also responsible for ensuring designs are created, implemented, tested, and deployed into the operational phase; this includes working closely with the Design Authority and other TechOps and Service Delivery teams to ensure that services and platforms are fully documented, and suitable training is made available.
Key responsibilities
- The TechOps Engineer acts as second- or third-line support for incidents, problems and changes to solutions and services, as well as building, administering, supporting and maintaining solutions as directed.
- Provide specialist technical support and assistance to projects ensuring delivery of non-functional requirements and continual service improvement.
- Coach and mentor junior team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation.
- Ensure services are integrated, and delivered as required.
- Work with and support third parties in providing infrastructure services.
- Provide input into overall management - workforce, budget, technology roadmaps, projects and tasks.
- Take primary operational responsibility for assigned services and ensure operational continuity.
- Participate in cross-functional teams as required.
- Asset and configuration management: Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
- Availability and capacity management: Manage service components to ensure they meet business needs and performance targets.
- Change management: Deal with high-impact, complex change requests and ensure that release policies, procedures and processes are applied.
- Coding and scripting: Know the scripting tools and software that are available and currently in use.
- Continual service improvement: Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
- Incident management: Diagnose and prioritise incidents, investigating their causes and finding resolutions.
- Ownership and initiative: Own an issue until a new owner has been found or the problem has been mitigated or resolved.
- Problem management: Initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required.
- Service Management Framework knowledge: Awareness of key ITIL or other applicable ITSM framework operational processes.
- Technical specialism: Draft and maintain procedures and documentation, set standards for definition, security and integrity of objects and ensure conformance to these standards.
- Technical understanding: Thoroughly understand the technical concepts required for the role and explain how these fit into the wider technical landscape.
- Testing: Review requirements, specifications and define test conditions, identify issues and risks associated with work while being able to analyse and report test activities and results.
- User focus: Identify needs and engage with users or stakeholders to collate user needs evidence, understand and define research that fits user needs, and use quantitative and qualitative data about users to turn user focus into outcomes.
- IT Infrastructure: Design, implement, administer and support infrastructure technologies, solutions and services such as compute, storage, networking, physical infrastructures, software, commercial off the shelf (COTS) and Open Source packages and solutions, virtual and cloud including PaaS, SaaS.
- Information Security: Appreciate information security, designing solutions and services with security controls embedded, specifically engineered as mitigation against security threats as core part of the solutions and services.
- Systems design: Design systems characterised by medium levels of risk, impact and business or technical complexity, select appropriate design standards, methods and tools and ensure they are applied effectively.
- Systems integration: Define the integration build and produce a build definition for interfaces between systems, co-ordinate build activities across systems, and understand how to undertake and support integration testing activities.
- Troubleshooting and problem resolution: Dissect a problem to its component parts to identify and diagnose root causes, troubleshoot and identify problems across different technology capabilities.
Technologies
You will have strong experience/knowledge with:
- Cloud Native Services within Azure/AWS
- Implementing Cloud Infrastructure within Azure/AWS
- Infrastructure as Code
- Windows Servers 2016 Onwards
- Windows Server technologies such as Active Directory & Group Policy.
- Virtualization (VMWare KVM etc.)
- Rancher Datacentre server (HPE/Dell Servers/Blades) build and configuration
- Version Control (Git)
- Know at least one programming / scripting language
Desirable Technologies
- Firewall Experience
- Ansible Automation Platform / Ansible Tower / AWX
- Security Awareness
- Network Experience
- SSL Certificates
TechOps Engineer (12 Month FTC) in Manchester employer: Escode
Join a forward-thinking company in Manchester as a TechOps Engineer, where you will be part of a dynamic team dedicated to maintaining and enhancing global IT infrastructure. With a strong emphasis on employee growth, you will have opportunities to mentor junior colleagues and engage in continual service improvement, all within a supportive hybrid working environment that values collaboration and innovation. Enjoy competitive benefits and the chance to work with cutting-edge technologies while contributing to meaningful projects that drive the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land TechOps Engineer (12 Month FTC) in Manchester
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We think you need these skills to ace TechOps Engineer (12 Month FTC) in Manchester
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Escode specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Escode
✨Know Your Manufacturing Processes
Before you walk into the interview with Escode, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Escode value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
